01/10/2025
Some days are smooth sailing from the time we switch on the open sign to locking the doors at closing time.
Other days.... well, they don't always go to plan. Sometimes our furry friends need a little extra snuggle time. Sometimes the pre-surgical bloodwork isn't quite in the normal range and a procedure is postponed.
Sometimes an planned check up turns into big, serious conversations and even harder decisions.
Sometimes an older or ailing pet takes a sudden turn and "soon" becomes "today" and we try our best to make sure each of those appointments gets the same care, the same kindness as the sweet happy puppy visits.
This is a big part of the reason that we ask for a 24 hour cancellation notice and why we sometimes have to reschedule your appointment if you are running late.
Our appointments are made with a 30 minute time slot- this includes getting on the scale, into the room and the check in questions with your technician.
If you're running late by 10 minutes or more, there is simply not enough time to get everything done and see the doctor without fully derailing all the appointments that come later.
That's not fair to you, your pet, our staff or our other clients. Whenever we're able, we try to accommodate- we know things happen (traffic, weather... let's be honest- LIFE) and sometimes there is wiggle room in our day. But sometimes, the only answer is "I'm so sorry, but we will need to reschedule."
Wishing everyone a snuggly day and smooth scheduling 🥰🥰
