12/05/2024
Long post warning!
Week 2 of our new system! We are learning our process and getting quicker, so more appointments opened today. 🥳
Our new system has a built in texting number that stays in your chart. Please use 260-488-7758 to text, or 260-489-5611 to call us.
The new Pet Portal!
1. Read ALL of this before you try to use it! We are working hard to manage all the calls and texts for filling medications. This is causing a slight back log because of the sheer amount of calls for medication refills, thank you in advance for your patience…. !
https://petportal.vet/fort-wayne-pet-hospital
2. legally, a pet is property and who ever the primary is on your account is the legal owner.
3. If you placed your spouse as the primary and they are not who we contact for information, appointment notifications, reminders, follow ups, and more, it will all go to the primary not you. If you are changing that to yourself, we have to get permission from the primary to make you the new primary.
4. When you enter the email, it is what ever you put for the primary email. If you put in a spouse email, that is what you have to use to get your code. This is important because that is the email to get your code every time you open your portal. It is a portal, not an APP. Security is important, and if you keep a card on file, you will be able to prepay when you order with a saved card or enter it each time on the portal.
5. Phone number entered for portal: must be the primary, which ever one you used.
6. When our history was transported it took your primary name as is from the old system. So for first name, it could be 3 ways: John or John A or John A. Last name of primary: Doe
You may have to try all 3 ways.
7. In our old system we had to put the primaries phone and list it as a home phone. That became a problem when it transferred. If you have any problems getting your 2 days and 2 hours reminder text prior to an appointment the week of, please let us know so we can change it to a mobile title.
8. This system only sends email reminders as of this day. So if you don’t look at emails, or check your portal for when you are due, you will miss reminders. Texting is coming and we are workin on a plan B to get us through till that day arrives.
9. If you stuck with us through this long story, thank you!!! Thank you for your partnership as a family and your patience as we continue to improve our practice with quality software. WARNING: every medication you currently use has to be texted to 260-488-7758, or called in to 260-489-5611 for a refill. Until we have entered a medication in the new system, we can’t just click on the refill. We have to enter it as a new prescription and go through all that entails. After that it is done once, it is simple to request a refill right on the portal from your existing prescription list, same as you did in our old system. You can now also view and print copies of your invoices, vaccine certificates, and so much more. The portal allows you to add and update seasonal pictures of your pet❤️, we look forward to seeing your pets glamour shot! Thank you again, and have a great day!
PS if you get a pop up block, that is a settings on your phone not the portal.
🎄🎄🎄
