01/03/2025
Happy New Year!
We would like to express our heartfelt appreciation to our loyal clients. Over the past 15 months, we have been blessed with invaluable insights. Firstly, we have been fortunate enough to work with exceptional clients who adore their pets. Secondly, operating a small business has its advantages, including forging new relationships, building connections with families, and becoming an integral part of the community, for which we are truly grateful. Thirdly, we have encountered unforeseen expenses that necessitate adjustments to our pricing structure.
Please be assured that we remain committed to providing premium services at fair prices. We do not surcharge for behavioral issues, a policy we intend to maintain. Our goal is to foster lasting bonds with our clients, ensuring a positive experience for pets, staff, and customers alike.
However, we will be implementing additional charges for pets with severely matted coats, as this condition necessitates extended grooming sessions. Please rest assured that we take great care in restoring the coat and alleviating any discomfort or pain the animal may be experiencing.
In addition, we kindly request that cancellations be made with a minimum of 24 hours' notice. This courtesy enables us to accommodate our waitlist and reschedule appointments as needed. Failure to provide adequate notice will result in a service charge.
Furthermore, we will be implementing a card processing fee, a development we had hoped to avoid but has become unavoidable. Rest assured that we will continue to accept checks and cash.
Lastly, please remind us to schedule your next appointment upon checkout, if we neglect to do so. Maintaining a consistent schedule is crucial in preventing poor coat conditions, reducing grooming time, and ensuring the overall comfort and happiness of your pets.
We appreciate your unwavering trust and loyalty to our small business. We are deeply grateful for your presence in our lives.
God Bless,
Nan, Rachel, and Rich
**** shhhhhhhh! Spoiler alert.. There's an exciting addition to our services on the way…. Only a few steps from our current location, it may or may not be daycare… *****