TLC Kennels
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- TLC Kennels
Your Dogs Home Away From Home -
Established in 1992, 3rd generation dog boarding facility. Hours are by appointment only and based on availability.
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595 Harris Hill Rd
Hannibal, NY
13074
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About our facility
TLC Kennels has been in business since July 1992. Family owned and operated, your pet will be treated as one of our own during their stay. **COVID19 INFO** At TLC Kennels, we expect you to be socially and personally responsible and follow the current guidelines. We’re in this together and it’s up to each one of us to help keep others healthy. TLC Kennels is always operating under the cleanest and safest environment for you and your dog. Please take a moment to read this information, as there is a lot listed here and it will likely answer all of your questions. Some of the information may be repeated. This is intentional! This page is updated regularly. Please read the pinned post for the most up to date availability info. The basic Q & A’s! Q: I’m not familiar with your business, what do you do? A: We board dogs, short or long term, while their family is away. We don’t do daycare (but might accommodate the occasional same day drop off/pick up if available), grooming, breeding or take in stray dogs. All of the dogs that come here are from loving families who miss them like crazy when they’re not with them. Q: How do I make a reservation? A: Call 315 564 6485 or message through this page. New customers are asked to call. This number is a landline, please do not text it as I won’t receive your text. If I don’t contact you within 24 hours of your original inquiry, please try again! Q: What shots does my dog need? A: Rabies, DHLPP & Bordetella are mandatory. Your dog should also be on preventative flea and tick as well as heartworm medication (with a negative f***l test within the past year), year round. I can not accept any dog without proof of vaccination, and will not take any unvaccinated dog. Your dog should receive yearly vet visits and be in good health upon boarding. Q: What do I need to bring with me? A: Your dog, enough food to last for their stay (plus a little extra in case you’re delayed) in a labeled container/resealable bag, with feeding directions, emergency contact info if you won’t be reachable and their current health record/vaccination report as well as any toys or treats that you want them to have. We provide bowls and bedding, though you’re certainly welcome to bring your own if you prefer. Any bedding must be machine washable. *Please note that we are not responsible for any items that your dog destroys during their stay. Please do not bring anything expensive!! Please do not bring any new food or treats, as it might upset their tummies.
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Appointment times must be set at the time you make your reservation in order for your reservation to be guaranteed. Asking about availability does not guarantee a reservation as our availability changes on a daily basis. Please give us the courtesy of a phone call (preferred - leave a message if there is no answer - our business number is a landline, so please don’t text) or message through Facebook if you’re running more than 5-10 minutes past your appointment time as soon as you know you’ll be late. Please understand that, unlike other facilities that have set hours and employees, I’m the only person who is taking care of your dog(s). I schedule my days around the kennel schedule and expect you to be on time. I will always try to be accommodating of your schedule, however I make appointments based on my availability. If you’re running later than 10 minutes behind, your appointment might need to be rescheduled. Early arrivals (5-10 minutes) are always fine as I am typically preparing for your arrival ahead of time. Any earlier than 5-10 minutes, please call or message to make sure I’m available. If your plans change, please contact me to change your appointment times. Appointments available by reservation only during the following times. I do not take walk ins/drop ins. Monday through Friday - 7:30am-9:30am & 3pm-7pm Saturday & Sunday - 8am-9:30am & 7pm Holiday hours, by appointment only based on availability. We are closed for drop off and pick up (but not for boarding) on Thanksgiving Day, Christmas Eve & Christmas Day. I try to schedule so that I don’t have other dogs coming or going at the same time, with the exception being 7pm drop off or pick up on weekends. It’s best to keep your dog in your vehicle while you wait for your turn. **If you’re not available to pick up by 7pm, which is my last appointment of the day, you can schedule for the following morning (if I am available) at no additional cost. If you are not able to pick up by 9:30am, you will be charged for an extra day and will not be able to pick up until 3pm during the week or 7pm on weekends. Please call a minimum of 2 weeks in advance to make your reservation. We accept reservations up to a year in advance. We are often full for holiday weekends, school vacations and summer weekends. If you are a new customer, please call to make your reservation. Current customers can call or message this page. We do not charge a cancellation fee, but ask that you contact us as soon as you know should you need to cancel so that we have the ability to fill your spot. Availability updates will regularly be posted on our page in a pinned post. (continue reading, below)
