We hope this message finds you and your furry friends well. We're writing to inform you of some important changes happening at our veterinary clinics that will impact our services temporarily.
Firstly, we are excited to announce that we will be transitioning to a new veterinary software system. This move is aimed at enhancing the efficiency of our medical records and workflow, ultimately leading to improved patient care and communication with you, our valued client.
As part of this transition, please note the following closure dates:
Heath Location: Closed on April 1st, 2nd, and 3rd.
Rowlett Location: Closed on April 1st but will resume regular business hours for the remainder of the week.
For those with appointments scheduled on April 2nd or later, we kindly ask for your patience and understanding during that week. Our team will be undergoing training and implementing the new software, and we anticipate there may be some hiccups during this process. We assure you that we will do our best to minimize any inconvenience and appreciate your cooperation during this time.
Here are a few important points to keep in mind:
Please plan ahead for refills of medications and pet foods to ensure you have an adequate supply during the closure period. If your pet is currently in our care for boarding, rest assured that our Rowlett location will still be available for pickup on Monday, April 1st.
Once again, we want to express our gratitude for your continued support and understanding. If you have any questions or concerns regarding these changes, please don't hesitate to reach out to us.
Thank you for entrusting us with the care of your beloved pets. We look forward to serving you with our improved services soon.
Warm regards,
Christen Lynch
Hospital Administrator
