02/13/2025
Community and Success
Recently, I’ve been thinking about what is community. I’ve realized over the years that community is what makes a business successful. Hands down, this dog community propelled Lava Paws to success over the years. Since moving to the mainland a few months ago, I'm holding onto this community. You, your pets, and the Volcano community that supported me for almost 20 years.
Unfortunately, since June of 2024 we have seen a downward trend and had a significantly lower number of sales. We’ve had to make some really hard decisions over the last 8 months and I fear we may have to make more. We challenged ourselves by opening a second location, Buddy’s Beastro, in Kona April 2024. To be honest, we can’t quite crack and reach that community. We’ve tried a lot of different approaches like offering chiropractic adjustments, dog training classes, and more.
Kona dog people… where are you? To my surprise, we are barely making it in Kona. If you have advice, I’m always willing to hear ideas and discuss options with our customers, are you interested in a collab? If so, please don’t be shy.
Important Updates
With that being said, we are cutting down our Kona store hours to only be open 3 days a week. Effective February 18 OPEN Tuesday and Friday 10am - 5pm and Saturday 10am - 4pm.
Additionally, we are making changes to our loyalty program. Since we opened our doors almost 5 years ago, we have had an amazing loyalty program. Due increased program fees, increased operating costs, and lower number of sales, starting March 1, 2025 we will require customers to obtain 250 points to receive a $10 off coupon.
Also, we will be sending out text campaigns starting soon. Currently, we cannot send text campaigns from our marketing account due to laws pertaining to selling CBD.
Furthermore, we are looking to expand our wholesale client list and are searching for new clients in all of Hawaii.
New Treat Now Available
This past week we officially named our new treat, Fishin’ for Chicken. True to our ethos of incorporating community and farmers into our business model, Fishin’ for Chicken is a blend of chicken livers from Puna Chicks Farm, steamed ulu from Hawaii Ulu Co-Op, and Limu from UH Hilo’s Pacific Aquaculture and Coastal Resources Center.
Help this Community
While this email is extremely hard to write, I know 2025 will be a year to fight and grow more as a community. It is my wish to continue to support Hawaii’s pets with some of the highest quality pet foods and treats, but we do need help and support as we navigate these hard times.
Ways you can support the Lava Paws Community:
Coconut Wireless - share and spread the word about why you Love us.
Leave us a Review - reviews on Google (https://g.page/r/CdN-eXOpfJ8hEBM/review) let people to find us.
Email Suggestions - Reach out to me [email protected] with ideas, suggestions, collaborations, potential wholesale clients etc. I know with the amount of stress I’ve been under, sometimes I don’t see things clearly and may have blinders up.
Shop - Either in store or online. Don’t see something in stock? Email me and let’s see what magic our team can create.
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