01/27/2024
Public Service Announcement: THE DAY YOU HAVE AN EMERGENCY IS NOT THE DAY TO ESTABLISH A RELATIONSHIP WITH A VET
I've been thinking about writing this for a long time but we've been overwhelmed with non client emergency calls lately so this feels appropriate.
The day you have an emergency is not the day to try and find a vet. If you own animals, you need to have a relationship established with a veterinarian. Plain and simple. The vast majority of the large animal vets in West Virginia are solo practices, meaning they have one veterinarian on staff. I personally cover 17 counties (which is 30% of the state). I am the only vet working for my practice and we have 2 support staff. As much as I want to help everyone, I physically cannot be in two places at once, and I can't drive from one end of my service area to the other every single day. We schedule by geographic area and typically schedule 1-3 weeks in advance. I'm not going to reschedule a group of established clients in one area to drive possibly 2 hours one way for one sick animal call. If I'm in the area sure I'll try and squeeze people in as the schedule allows but there's no guarantee. This is where the VCPR comes in. If you have a vet out for routine exams (which should happen once a year anyway), they are way more likely to get to you in an emergency. But it's not feasible or sustainable to go to every emergency call for non established clients.
I understand when your animal is having an emergency it can be a scary and stressful situation. If you haven't already established a relationship with a veterinarian the best thing you can do is call as soon as you realize the animal is sick/in labor/etc and above all BE NICE. Yelling and rude comments are the fastest way to keep us from coming. I do not support rude behavior to myself and especially my support staff. Waiting multiple hours/days to make the call does not help the animal at all. We might not be in your area today but we might be there tomorrow. So if your animal has been sick for a week and then you call, don't be upset when we can't get out there the same day. We are doing our dead level best to help everyone but I can only spread myself so thin.
SICK SMALL ANIMALS
On an unrelated note: I am primarily a large animal veterinarian. We can do simple small animal things like vaccines, allergy care, end of life care, and at home euthanasia. We get multiple calls a day asking us to care for sick small animals and we have to turn them down. This isn't because I don't want to help the sick animals, it's because I don't have the facilities to provide care. We work out of my truck and I carry limited inventory with me. I have no way to run same day bloodwork, I don't have an x-ray machine, or anywhere to offer hospitalization or surgery. So please know that we aren't saying no because we are mean, we just can't offer your pet the best, and I won't settle for less.
This falls right back to having a relationship with a vet, in this case a small animal veterinarian. If you've never taken your animal to a small animal vet you'll have a much harder time getting an appointment than if your established with their office.