09/01/2022
FREQUENTLY ASKED QUESTIONS
1. Where are your located?
-Lewis Mobile Veterinary Services LLC is a fully mobile practice, meaning we don't have a formal office, but is based out of Jane Lew, WV.
2. Which counties do you service?
- I received a grant through the USDA which requires me to serve Barbour, Greenbrier, Lewis, Pocahontas, Preston, Randolph, Tucker, Upsher, and Webster counties. I also service Harrison, Dodridge, Gilmer, and some parts of Braxton, Marion, and Monongalia counties.
3. Do you offer small animal emergency services?
-No. I am not currently set up to offer small animal emergency services as I do not have access to diagnostic tools (bloodwork, x-rays, etc) that are needed to make an accurate diagnosis. I also do not have a safe place to offer hospitalization for sick patients.
4. Do you offer small animal surgery (like spays, neuters, dentals)?
-No. At this time I am fully ambulatory and do not have a safe place to provide surgical procedures for small animals. This is something I hope to offer in the future.
5. How long does it take to schedule an appointment?
- I am covering a very large part of WV and try to schedule appointments based on geographic area, with exceptions made for small animal euthanasia and emergencies. Non emergent appointments such as vaccines are scheduled based on area and
depending on the schedule may need to scheduled into the the next or so.
6. What is the best way to contact Dr. Brown?
-The best way to reach me in a timely manner is by calling/texting at 304-997-2971. You can also reach me by email or Facebook Messenger (though the business page only) but I only check my email and FB messenger after I get home from appointments in the evening and do not check it on the weekends when I am not working.
7. Why didn’t you answer the phone when I called?
-As I am the sole staff member for LMVS I am the only one answering the phone at this time. I leave my phone in my truck during appointments and may be out of service when you call/text. If you call and I do not answer please leave a message or text me with your name and question. I will return your call as soon as I am able.
8. Why haven’t I reached out to you to schedule an appointment yet?
- I am currently working by myself and have had an overwhelming amount of people reach out to schedule appointments. I am trying my best to work through the list as quickly as possible. If you have an urgent need for an appointment it is best to call/text me at 304-997-2971
9. Do you sell flea/tick/heartworm preventatives?
Yes! I have an online pharmacy with a variety of different products. There is currently not enough space on my truck to stock all the different types of products but once we have established a relationship I can send you the prescriptions from my online pharmacy and they will ship straight to your door!
10. What equine services do you offer?
- I am currently offering vaccine appointments, coggins tests, health papers, sick animal work, laceration repairs, and reproduction services. I do not currently have the equipment needed to float teeth but hope to in the future.
11. Why didn’t you answer my comment on your FB post?
-I am the sole staff member and I am doing my best to work through all of the
messages I receive. FB post messages tend to get lost in my notifications but I am trying my best to work through them. If you have a question I didn’t answer feel free to reach out to me by calling/texting 304-997-2971 or send me a direct message through the business page and I will try to get back to you as soon as I can.
12. Why didn’t you accept my FB friend request?
-I am trying to keep my business page and my personal page separate. I will not
be posting business updates to my personal page so if you are looking for business related information it can be found at Lewis Mobile Veterinary Services LLC FB page.
13. Do you offer bulk vaccines?
- Yes, if you have a large group of dogs (typically hunting dogs) we can set up an
appointment to vaccinate them all at once. I typically only carry 5 doses of small animal vaccines on the truck and will need to make sure I can bring more with
me. Please reach out if you have any questions.
14. What payment methods do you accept?
- I am currently only accepting cash or check. I am still in the process of getting my credit card reader set up. I will make a post when this changes.
15. Do you offer payment plans or accept care credit?
- not at this time, I am working with care credit to get this set up and will make an update when this is available.
16. When is payment due?
-At the conclusion of the appointment. If you place an order on the online
pharmacy it will be billed separately through the online pharmacy and can be
payed by credit card. If you are a large animal client using drop shipping, payment is required prior to the order being shipped.