01/02/2024
Good morning and happy new year! I hope all my fur customers and fur babies had a wonderful holiday, just as we did.
I want to start the year by addressing some important things. Firstly, I want to let you know that I was closed during the holidays. If you didn't get a return message or call, that's why. I feel it was inappropriate to continuously call and text me while I was spending important time with my family. In my last message, I mentioned the changes in my schedule, and I said that I would only answer messages through the dog appointment number when I opened it. Please note that I will not respond to any messages outside my work hours. Every customer has access to their pet portals, which are available at the bottom of every appointment message. You need to sign up and start using them. I will not be going back and responding to appointment messages anymore. You get reminders, and those reminders tell you what services you are scheduled for.
Secondly, we had people who were scheduled to come in but canceled at the last minute. I understand that pets and people get sick, but for those of you who simply forgot you were going to be out of town, the cancellation fees apply to your appointments. Those with sick pets will need to have them cleared by the vet before rescheduling. With this dog virus going around, I must protect all customers' pets. I'm sorry for any inconvenience. If your pet comes with illness, and you don't let me know, you will need to find a new groomer. I will not endanger other people's pets.
If you miss your appointment, the cost of your grooming will be more if the pet's coat is not kept brushed out. I will cut it short, and there will be no de-matting.
Lastly, I have customers who I haven't received the payments for their grooming appointments yet, I will cancel your next appointments until the bills are paid. If this continues, I will have no choice but to go to prepaid appointments or stop taking electronic payments it will be cash or check only if it continues. I understand we get busy but when it's 3, 4, 5, and 6 weeks later it's a problem
Thank you for your understanding.
Jessica
