04/04/2025
It is unfortunate that we are having to make this post. There has been a severe uptick in no shows (many that have confirmed), cancelling at the last minute, and being very late for appointments.
As most other veterinary facilities or human doctor’s office would, we have policies regarding no shows, last minute cancellations, and late arrival for appointments in place for many years. We have been very lenient with these policies, but unfortunately we can no longer allow for that leniency. In full transparency, we have updated our policies and have them listed below. These policies are effective immediately.
We understand things come up and unexpected events arise. All we ask is for a phone call, leave a message if all lines are busy. We schedule individual appointments so we ensure we have dedicated time to give your patient the appropriate attention. By no showing or short canceling appointments, you are taking appointments away from sick patients that need care. By showing up late, you lengthen the amount of time others have to wait for their appointments (who were on time). You are also harming a small local business that supports this community, not to mention directly harming the employees that depend on this business for their paycheck.
We always call and text ahead of time to confirm appointments. We expect clients to call or text back to confirm appointments or to cancel.
