07/21/2024
Upcoming Changes Effective August 1st, 2024:
**PLEASE READ**
This has been a very delicate subject for us and we have been receiving lots of feedback regarding this matter, both positive and negative. We wanted to explain everything in more detail and give our clients the opportunity to plan for alternative payment methods should they choose moving forward.
Since 2020 when we first opened, we as private, family-owned business have been absorbing and paying for 100% of all credit card processing costs. Unfortunately, financial institutions, our distributors and manufacturers, and many others that we work with and partner with across the country continue to raise their credit card transaction fees. Due to already having to make adjustments at least twice or sometimes three times yearly when our cost of goods increase, we do not feel it is fair to our clients and patients to raise our clinic prices any additional amount on top of the already projected ones that we know to anticipate. It has always been on our hearts since day one to keep our prices low and competitive to surrounding clinics and to always provide the best care we can while still being affordable to the Katy community.
Beginning August 1st, 2024, we will begin implementing a card terminal interchange fee of 3% for payments using any brand or type of card. We will still continue to accept AMEX and the same interchange fee applies. This fee will automatically be calculated based upon your invoice total at the time of checkout.
We have had several people already come to us upset and we want to clarify: we will never profit from these fees. It is illegal to do so in most states, as well as here in Texas. We have a binding agreement in good standing with each credit card company (AMEX, Discover, MasterCard, Visa, etc) and those fees charged simply get paid back to those credit card companies at the end of the day to pay for their fees incurred by the card user (rewards, insurance benefits, airline miles, etc)
For future transactions with us beyond August 1st, please consider making your invoice payments with either cash or a check. There will be no additional fees on your part by doing so and in turn, you help us by keeping our prices low to better serve you!
As always, we thank each and every one of y’all for your unwavering support of our small but growing business. We wouldn’t be here doing what we love without you! Please know that this was not a decision that week took lightly, but one that we felt needed to happen to continue serving our clients and patients with the best possible care.
If you have any questions regarding this new payment policy, please reach out to us and we will be happy to provide you with more information.
