Reef-R-Us

Reef-R-Us is a family owned HOME based and operated aquarium business. We have been in business since May 2016 and we are dedicated to serving the aquarium hobbyist. We are dedicated to hard work, great prices, great service, and honest answers, which we will always strive to keep. DOA POLICY***
Reef-R-Us offers a "Live on Arrival" guarantee on fish, corals, sand and rock. This does not include sh

ipping cost. Their are some fish and corals that don't qualify for this guarantee, you will always be notified if your items fall into this category. All DOA's must be reported immediately upon receipt of shipment. You must be available to receive the items and acclimate them to your system within 1 hour of delivery. If you are not home or plan on acclimating them later that is fine, but that is at your own risk. Many of the animals can go a very long time in transit, but we use the fastest shipping available to preserve the animals health. Customer must sign for package on the first delivery attempt -- even if FedEx or UsPS is late. In the unlikely event your order not alive on arrival. Call or email immediately to report the loss. Be sure to include name, phone number, order number and a message. A picture is a must with the email. The picture needs to be clear and in focus. You must show at least one picture of the item still in the unopened bag and an additional of the box and or packing material. Customer acclimate the critter slowly. Tank's water chemistry must be within the following parameters:

-Temperature - between 75 - 83F and constant

-Ammonia - 0.0 ppm

-Nitrite - 0.0 ppm

-Nitrate - 0.0 - 30 ppm

-pH - 8.1-8.4

-Specific gravity - 1.020 - 1.025

We will not be responsible for livestock that has died as a result of being harassed or picked on by other fish. If your deceased critter goes 'missing' or gets 'eaten', we will not provide a refund. Many missing critters are hiding and are not deceased. It is your responsibility to provide proof of the deceased specimen. This guarantee only applies to orders shipping 1-day express. All warranties are covered by the manufacture. In the unlikely event that you receive a defective product, or becomes defective during it's warranty coverage. Please contact us for instructions on how to proceed. We can usually service the warranty if the product is less then 30 days old. Many of the manufactures prefer to deal directly with the consumer on warranty exchange. We will give you contact information when you call or email. We will provide a web link when ever possible for your convenience.