09/10/2023
As most of you are aware, Zaynah had her first baby in March of this year. She has since decided that she wants to be a stay at home mommy. Her last day with us was on September 1st and our luck at getting any potential replacement has stayed the course with multiple people contacting us just to never show up for an interview. It is in that aspect that we have decided to drastically reduce the amount of clients that we service.
With that said, I have once again compiled a list of clients that ranks the most reliable customers based on the criteria of the percentage of completed appts to the number of scheduled appts which highlights the consistency of being at the scheduled appts. With this, I ran it along side the criteria of the number of appts that have been completed over the years. This brings forward both older clients and those who book with a consistent schedule.
These criteria would list somebody who has completed 100% of all 40 appts over someone who has completed 98% of their 100 appts. And that person would be listed above the person who has completed 97% of their 80 appts and so on. The spreadsheet is attached below.
While I feel this is the most fair way to pick and choose clients, Sally asked what is fair about it towards her? As she took off her Tommy Copper armor from her hands, wrists, elbows and knees; she expressed her needs to reduce the large, resistant, bitey and hard to groom dogs that are taking their toll on her physically. She also expressed that she does not want to groom cats anymore.
So with that she went over the final list and marked off the dogs that are physically too much for her, the dogs that resist and are bitey along with the cats that were on the list. She also marked the dogs that she wants to keep, for one reason or another. Some are too old to go to a new groomer, others are too nervous and skittish that have learned to trust her and she doesn’t want them to have to experience a new groomer. Still others are just special to her in other ways.
With that the list was cut down and finalized to what she can manage. We feel horrible that we cannot keep each and every last one of you, some we’ve known since the beginning of all of this. We’ve laughed together, we’ve cried together, we’ve been on this crazy ride together and we will sorely miss both you and your wonderful pets that we’ve gotten to know and love on for all these years.
The list the way it is compiled will serve as the order of call back if and when openings in the schedule comes available. Again that list is attached below along with a new updated pricing list that will go into effect as of the week starting September 12, 2023.