04/21/2021
First, I want to apologize for the fact that it seems like the only time we use FB any more is to just relay big and important news. I promise I will try to get back to putting together some before & after shots, random shop antics and Deuce Adventures in the future.
I also want to apologize for the length of this post. I can get longwinded when doing a “press release” story, so if you only have a second to stop scrolling and read this, please jump straight to the end to get the scoop.
With my opening apologies out of the way, I would like to turn my attention on how thankful and blessed we have been to have such amazing clients. We are grateful that all 2,000+ of you, have made our business the success it has become. Since October 3, 2015 we have given almost 30,000 baths and close to the same number of haircuts. Which puts us on an average of 23.9 baths per day and we have multiple single day record highs of 31 baths. You folks have definitely kept us busy, and we appreciate every one of you and your business.
As most of you are aware, we said good-bye to our lead groomer Desi who finally made her own dreams come true by opening a mobile grooming unit. There was always an understanding that someday it would come to fruition and when it did, she respectively gave us a month’s notice to fill her position. To no avail were we able to fill the big void that she would leave before we wished her the best. Since that time, we have done what we always do, we pull together, we buckle down, and we work as a team to get the job done.
With all the events that the last year has brought us, from a major medical issue to the Great Shutdown of 2020 to the loss of such a valuable asset, we are refocusing on what is going to be best for the future of our business. The decisions driving this move are both personal in nature as well as business oriented with a few even being a direct result of a combination of both personal and business contributing factors.
Some of you have literally been with us from day one and have helped our business grow. Most of our current clients have been from referrals of friends and family. It has been your word-of-mouth references and reviews that has carried us through these last 5 and a half years. With that, you have witnessed all our growing pains; our ups, our downs, our successes, our failures and have stuck by us as we have grown this business from scratch.
There are many of you who have over the years seen our schedule get so busy, that you have pre-booked your entire years appointments to assure that your schedule would work with ours. This winter and spring have seen that list of clients grow and we currently have over 1,500 appointments pre-scheduled for the rest of 2021. That means that 45% of the remaining year of 2021 is already booked and currently over 200 appointments for the year of 2022 are booked.
With so many pre-book and re-booking customers we are finding ourselves booking new appointments 8 weeks out with a cancelation list just as long. This is interfering with our re-booking clients’ grooming schedule causing them to have to alter their schedule to accommodate ours. As such good clients, you should not have to be penalized by our short comings.
****Here comes the scoop for you scrollers****
So, with so much on our plate, this is how we have decided to divide it up. For the reasons listed above, we feel it best that we reduce the volume of our business. Our first step to accomplish this is that we are no longer accepting new clients. We still every day get new referrals, and we appreciate every one, but at this time we cannot accommodate them. The second step we are taking is that we will no longer be a “by appointment only” shop but rather we are going to be a “by invitation only” shop. By this we mean that our most loyal customers; those who always rebook, do not excessively cancel, reschedule or no show, current customers with seniority will all be our top priority on our schedule. Over the next month or so I will be working with these folks who are not already on a pre-booked schedule to set a standing appointment. Our goal with this is to be able to have a skeleton schedule of the year on the books that will accommodate your schedules while we reduce our volume.
We feel like these decisions are a positive step forward in the right direction for us to reach the goals we are wanting to achieve personally as business owners. We hope that you will continue to give us your support through this move and we look forward to continuing to give you and your babies the best in your grooming needs.
Thank you,
Scott & Sally