03/16/2020
A Message About COVID-19
from Southport Animal Hospital
Dear Pet Parent,
The steady stream of news and information about COVID-19 (coronavirus) has impacted each of us. At Southport Animal Hospital, the health, safety, and wellbeing of our patients, staff, and community is our number one priority.
As a tertiary care provider in the community in which we operate, we are committed to keeping our hospital open as long as we can continue to staff our hospital. Our goal to provide seamless and available service for you and your pets remains unchanged.
We are committed to offering a safe and healthy environment for your pets, and our hospital team. To do this we are implementing the following procedures Southport Animal Hospital.
For Any Pet Visit
It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with high incidence of COVID-19 call from the car to discuss the situation. We have plans in place to help ensure your patient receives the care they need. This can include having a staff member in personal protective equipment meet you outside to bring their pet into the hospital.
New Policy for Inpatient Visits
• Visits to hospitalized patients will be limited. The only patients who can receive visits are those specifically being cared for by our critical care service AND hospitalized in the ICU and whose owners do not have any respiratory symptoms.
• No personal items can be kept with the pet while hospitalized and Boarding, including blankets, toys, collars, leashes, etc. Also DO NOT bring personal food containers. All food must be in a ZIP LOCK BAG with your pet’s name.
• Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.
• Please use the sanitizing agents at the front desk upon arrival.
• Please respect the ‘social distancing’ recommendations and maintain a distance of 6 feet from others, and refrain from shaking hands.
Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your patients, and the communities in which we live. We will continue to keep you informed as news and information becomes available.
Thank you for being part of the Southport Animal Hospital family.
Sincerely,
Keith Placke DVM and Staff