08/05/2023
It seems that once a week maybe every few weeks we get a nasty voicemail of a customer disgusted with our wait times. It makes us feel terrible enough without the voicemails, let alone to have the nasty voicemails, that we cannot service our customers of 10, 15, 20 plus years in the manner that we used to be able to. It is unfortunate that we are short staffed. We don't want to be short staffed. We want to continue serving our customers as we used to be able to do in the past. Our customers are what make this business thrive as it has for over 30 years. That is why we itinerate over and over - verbally face to face, leave it on voicemail, and on Facebook that you must pre-schedule ahead of time to get in here anymore. We don't like it any more than anybody else but that is the best advice I can give to those who have remained loyal to us and to those who are understanding of our situation and to those who haven't left nasty voicemails. Our remaining groomers sometimes come in on their days off to try to remedy the terrible situation we all are in, but we too, need time off. We cannot be run into ground and some customers unfortunately would have it that way if they could or they feel they take priority over other customers. If you've left nasty voicemails, I will not call you back, I will erase all your future appointments (if any are scheduled) and do not worry you will not be allowed back. If you do plan on showing up and acting like nothing has happened, the receptionist will be right up front to jog your memory and remind you. Good luck to your dog and you out there. Customers like that open up space for those who are kind, caring and understanding enough about our current situation. Hopefully, in the near future, for those that hang onto us, it will change.