08/27/2025
Hi everyone! We wanted to make a post to clarify some of our policies. In April, when we moved to the new building, we wrote new contracts with updated policies regarding things like cancellations, no-shows, pick up and drop off times, matting, etc. and the fees associated.
Regardless of the contract, we are very accommodating and understand your time is precious, as is ours. We work with clients with busy schedules, 9-5 jobs, after school activities, and more! If you know you can’t pick your dog up until later in the day, just let us know! We also ask that you give us a 24 hour notice if you need to cancel or reschedule your appointment. All clients receive an automated reminder text 48 hours before appointment time to help you with your scheduling needs. No-showing or cancelling your appointment right before appointment time does put us in a bad spot because we cannot always fill the time slot with another client. This is where the no-show fee comes in, to protect us from lost revenue for the day.
We love our clients and your dogs so much! We have always treated your dogs equally and like our own!
With that being said, we are taking new clients! If you have a schedule that you know will need accommodations, we do offer early drop offs and late pick ups. Give us a call or text at 606-245-1479 or message us here!
Thank you 💗