02/27/2025
Please show your groomers some grace when we don't get back to you right away like we normally do. We are human and deal with the hardships of life too.
If you decide to read this long post, please know that no matter what I'm going through, I will always put your pets before myself when they are in my care. I've been grooming professionally for 13 years this July 2025, and that is something that comes naturally when you've been grooming pets for so long, and love your babies as much as you do and love the profession as much as I do.
Please understand we are closed Sundays and Mondays. I need that personal time to rest. But, I've been working some Sundays (a partial day) to catch up with grooms for both me and Drew.
Right now I'm working solo as the only groomer in the shop. It's only me answering messages right now for two groomers, both with full clientele base. Due to me being the only one available and trying to groom your wonderful furry family members, please be aware I may not be able to get back to you right away. It's just me and I can only do so much as one person.
Due to the high volume of spam calls, and also working solo, please text. I can't promise I will get back to you in a day or two. But I will when I'm able.
If I sound like I have an attitude on the phone, please do not think it's toward you and this is just how my voice sounds and I'm tired. All the time. No matter what I do. I try to sound chipper as much as possible. But sometimes life won't allow that. I'm only human.
Grooming is also a difficult and very manual labored career that requires not only skill, but my full attention and patience. It's hard to answer calls on normal days, but also when dogs are not cooperative, biting, pooping/peeing, my hands wet from bathing them, checking them in and out from their pet parents, taking them out to potty, etc. We just cannot always answer your call.
Drew has not been working for about 6 weeks, with the exception of a couple of days. He is currently in the hospital. Unfortunately, he is dealing with an illness and has been sick for about 5 months now off and on. More on than off. I don't know if and when he will be back. He has tried to come back, but just couldn't. He attempted to come back the weekend before and even took the business phone home to get back to clients and was unable to return.
For those who've tried to reach me, the shop for appointments, I haven't had the business phone for about a week and a half, and just got it back a few days ago.
My dad had a stroke a month ago. My brother was killed in December due to a hit and run accident on Thanksgiving Eve. I'm dealing with all sorts of emotions from both. Sometimes I don't have good mental and emotional days, especially on my days off because I can allow myself to not hold it in and be able to grieve. I have to keep my emotions in check at work as much as possible. And I'm good at doing that. But it may not always show in my demeanor.
Due to my brother's death and the court hearings I have future dates I cannot work to attend those meetings. I'll try to let everyone know in advance.
I've also been dealing with stress and anxiety due to all of this going on. Some may think I shouldn't air our personal lives, but when it effects business I think it's necessary to show everyone...."Hey, I'm only human. I'm doing the best I can."
If you find it in yourself to be upset with me for being human, and not getting back to you in a timely manner because I normally have in the past, then going somewhere else is ok! I will not apologize for my life being difficult. And having only so many hours in the day to do so many things. I will not apologize for working hard all the time and dealing with what life throws my way the best I can.
Thanks for reading and thanks for your understanding!
-Rebeca (shop owner/groomer)
