10/17/2024
Important Updates:
Dear Uptown Paws family,
We hope this message finds you and your furry friends well! As a grooming salon dedicated to providing the best care for your pets, we always strive to maintain high-quality service. To continue offering the best experience possible, we want to share some important updates regarding our pricing, cancellation policy, and a boarding fee.
🐾 Price Increase Notification 🐾
We have implemented a price increase of up to $10 for all full-service appointments. This change allows us to continue using the highest quality products and ensuring that our grooming team has the best tools and training to pamper your pets. We truly appreciate your understanding and support as we make these adjustments.
🐾 New Cancellation & Reschedule Policy 🐾
In addition to the price update, we are introducing a cancellation policy to help us manage our schedule more effectively. We kindly ask that if you need to cancel or reschedule an appointment, you provide us with 48 hours' notice. This gives us the opportunity to fill your spot and accommodate other furry friends who may be waiting for a grooming appointment.
For example, if your dog is scheduled for grooming on Tuesday, please notify us by Saturday, as we are closed on Sunday and Monday. We understand that life can be unpredictable, if you need to reschedule, just let us know as soon as possible. Please keep in mind that there may be a fee of up to half the groom’s cost.
🐾 New Boarding Fee 🐾
To ensure we can accommodate all our furry guests and their needs, we will be implementing a boarding fee for dogs that need to stay longer than one hour after their grooming appointment. This fee will start at $10 per hour, unless you have previously discussed with us. We appreciate your understanding as we make these changes to help manage our busy days and provide the best service possible for all our clients.
Thank you for being a part of our grooming family! Your continued support means the world to us. If you have any questions or concerns about these updates, please don’t hesitate to reach out. We look forward to seeing you and your beloved pets soon!
Alyssa, Cali, and Maddie.
Uptown Paws.
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