05/05/2020
🦠Operational Policies Due to Covid-19🦠
*IMPORTANT*
It has been an interesting couple of months and it looks like things will stay this way for a while. In order to prevent confusion or misunderstandings. We will be scheduling in phases.
While We understand that everyone’s dog is overdue, . As much as We would love to accommodate everyone next week, that is simply not possible. We appreciate your patience as we work to schedule everyone as fairly as possible.
Phase 1) Those who were on the book and had appointments cancelled, will be called first, for obvious and fair reasons.
Phase 2) Those that have left messages during the time we have been closed, will be called and scheduled next.
Phase 3) Normal calls for scheduling will be given appointments.
New operating procedures include:
Drop offs at your specific, assigned time, and curbside service. This is to limit client exposure to each other, and allow social distancing between us. There will be no client entrance to the building at this time.
When your dog is finished we will call or text depending on your preference, watch for your arrival, and bring your pet back out to you.
WAIT TIMES WILL BE LONGER AND ARE NOT GUARANTEED!! We are going to be overwhelmed with client volume and delayed with procedure changes. Things will move slower. Your dogs feed off of the groomers energy. So we want to keep things as pleasant and peaceful as we possibly can for all of our furry friends. We will be not be trying to push time or raise stress levels for the groomers and in turn for the dogs. Instead we want to provide a peaceful atmosphere for your fur babies. Thank you for your understanding in this matter.
Payments can be taken by credit card via over the phone or cash in an envelope with exact change, in order to limit contact.
As always tools, kennels, and equipment will be disinfected between dogs. Additionally all of our surfaces and door handles will regularly be wiped down. It is our mission to provide a safe, relaxing place for your furry kiddos to come for us to care of all their grooming needs! Thank you so much for your business! We will do our best to make sure that your pets are safe and well cared for while in our shop.
We are looking forward to seeing everyone soon and getting back to doing what we do best!