02/22/2024
To Our Valued Clients,
I hope everyone is doing well and I thank you for your business. We are so blessed to have such an awesome clientele base and we are thankful for each and every one of you!
I wanted to take a moment to provide everyone with some updates as we are heading into the spring and summer months and schedules will start to get more and more hectic with vacations, holidays and such.
At this time, we are no longer able to accept new clients. As many of you are aware, Megan and Shannon are no longer with us, and Maddie and I are doing our best to make sure that we take care of our clients needs which includes but is not limited to making your pets look and feel their best!
With that being said, it has become increasingly difficult for us to take calls during business hours because it requires us to step away from our appointments which puts us behind and disrupts the pets that we are working with, and we need time to be able to clean and check our clients in and out throughout the day. So, we kindly ask you to be patient with us if you try to reach out and we’re not able to get right back to you. You are welcome to email us or leave a message, but we highly encourage everyone to utilize our online pet portal if you need to schedule, change or cancel an appointment to reduce call backs. We do our best to get back to everyone within 24 hours, but we also have families and pets that require our attention and if we have to stay after hours to do call backs it makes it much harder on us as we both work long days often 6 and sometimes 7 days a week.
Additionally, we will be going through our clientle list and deactivating profiles that have been inactive for an extended amount of time. If we have not seen your pet in more than 3 months, we will be referring out to other salons in the area (this does not apply to clients with cats and short-haired dogs that do not require haircuts. I understand that this may be upsetting to some folks, and I apologize, but it’s not fair to our regular clients when they can’t rebook their pets on a regular schedule because someone who comes infrequently is occupying what would’ve been an available slot. Please know that we love all our clients, but we can’t get to everyone, and we need to prioritize our regular clients and return the loyalty.
Lastly, we ask that all of our regular clients take a look at their schedules for the next few months (if you haven’t already done so) and book your pets next few appointments. This will secure the dates and times that work best for you, and it will allow Maddie and I to have visibility of our schedules to allow for schedule changes. We understand that life happens, and things come up and we want to have spots available for clients that need to reschedule.
We appreciate your understanding, and we look forward to seeing you soon!
Kind regards,
Kim and Maddie