01/11/2024
New Scheduling Policy for Surgical Appointments
🐾 Starting February 1st, 2024, we will require a scheduling deposit of $100 for all surgical appointments.
🐾 We understand how challenging it can be to get an appointment for surgical procedures, as we are typically booked out several months in advance. Unfortunately, we have been experiencing a higher number of no-shows and last-minute cancellations and we are often unable to fill the surgical slots in these situations due to the overnight fasting requirements. As a result, we're implementing this new policy to help reduce the number of no-shows and ensure that we can provide surgical services to pets who need them.
🐾 The scheduling deposit will be due at the time the appointment is scheduled. This is NOT an additional cost to the surgery, only a deposit that will be applied toward the cost of your pet’s surgery. The deposit is non-refundable ONLY if you fail to attend the scheduled appointment or cancel with less than 36 hours notice.
🐾 Please note that this scheduling deposit does not apply to surgeries that have already been scheduled.
Thank you for your understanding and cooperation with this new policy!