The Silky Seal Grooming Salon

11/13/2024

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10/31/2024

10/10/2024

We will be closed October 12th thru 18th. All messages and calls will be responded to when we return. Thank you!! 🫶

10/04/2024

***Hello friends!***

If anyone would like to donate bottled water, canned food, or supplies to the roan mountain community please bring donations to the shop/house before Saturday. We will be delivering to First Baptist Church of Roan Mountain, Tennessee on Saturday.

123 Arnott Drive. Mount Carmel

Thank you all! ❤️

Here are some items that they are asking for.

Bread
Shampoo
Canned goods
Paper towels
Toilet paper
Boost/Ensure
Reusable bags
Can openers
Individual salt and paper
Peanut butter and Jelly
Glucerna

10/01/2024

Hello friends!
If anyone would like to donate bottled water, canned food, or supplies to the roan mtn community, bring them to the shop this week and we'll deliver them. Thank you all! ❤️

09/12/2024

Today's salon manager. Olive is keeping all the dogs in line, including myself. I feel judged..lol 🤣

09/09/2024

Check out this cutie! Oatie had his very first grooming experience today and was a very good boy 💙

08/26/2024

Let's see those babies! Post a picture in the comments 🩷💙💜

07/04/2024

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06/25/2024

Please take a moment to review our policies. Disregarding them may result in REFUSAL OF SERVICE.

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***Late Arrival/Cancellation and No-Show Policy***



Please provide a minimum 24-hour cancellation or rescheduling notice. We provide a courtesy phone call or text reminder in advance for your convenience.

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If you are running late, please call or text us and leave a message. Your appointment time slot will be held for a maximum of 10 minutes. If you arrive later than 10 minutes for your scheduled appointment time, your appointment will then be at the groomer/bather's discretion to continue service or reschedule. Please understand that when you are late, it affects our ability to provide timely service for all other clients that day.

When cancelling or rescheduling an appointment, please make sure you contact us either by phone (leave a message if you get voicemail) or by text and make sure you receive a confirmation from the salon.



***PICK UP POLICY***



We will provide an estimated time for the length of the total service at the time of drop off. We provide a 30-minute notice to allow for travel time to pick up your pet. Please make sure we have accurate and current contact information at time of drop off.

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We are not a day-care facility and our kennel space is limited. Our policy allows for you to have enough time to travel to pick up your pet. This is to ensure comfort for the animals and so that we can accommodate all pets on our schedule.

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You agree to pick up your pet when notified of their completed service or estimated completion time. Picking up your pet late may subject you to “Day Care Fees”



***Pets with Special Needs Policy***



“Special needs” pets are considered as the following: Pets with extreme anxiety, pets that show aggression, pets who cannot be kenneled either due to owner request or due to safety concerns, senior pets 10 years and up.

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These pets require more time and attention than a pet who has been properly trained into grooming, also senior pets require more careful attention as they tend to get stressed quicker and their joints/bones are not as strong as they used to be.

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Aggressive dogs will be assessed at each time of their grooming appointment. If we need to spend extra time or are required to use a muzzle/cone for at least 50% of the groom based on behavior, a Special Handling Fee of $10 will be applied. We have the right to refuse or discontinue service at any time.

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If we must discontinue service due to behavior, the services that were completed will be charged at time of pick up.

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Since these pets are higher risk to work with, if you are not available to pick up your pet once service is completed, the Pickup Policy goes into effect and we reserve the right to no longer service you.



***VACCINATION POLICY ***



We have a responsibility to ensure the health and safety of all the animals in our care and require that every grooming guest be up to date on their rabies vaccinations. You will be required to bring your vaccination verification, or you can have it emailed to us.



If your pet has not been vaccinated before or their previous vaccination is out-of-date, we will require an updated shot record or confirmation from your veterinarian as to why your pet has not been vaccinated. Pets with expired rabies vaccinations will not be serviced. Puppies can be groomed as early as 10 weeks, at 12 weeks, they are eligible for a rabies vaccine. At 12 weeks and up, puppies are required to be vaccinated and show proof of vaccination to perform services.

***NO FLEA POLICY***

All dogs coming to the salon must have flea and tick prevention within 30 days of their appointment. Please do not treat dogs with topical flea and tick prevention 24 hours prior to their appointments. Dogs with fleas will be sent home immediately and charged a minimum of $30 for a clean-up fee.

The Silky Seal Grooming Salon 🐾

06/23/2024

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