11/10/2023
❗️POLICY CHANGES❗️
First off we want to thank all of our loyal customers for their continued support and outpours of love. Unfortunately due to an influx of people no showing us, our hands are a little tied and we have no choice but to be more strict with our policies. This is our livelihood and as much as we want to be lenient it is effecting our personal incomes and the shops well being.
Below you will find a copy of all of the changes. We will be requiring everyone to read and sign this so please allow for extra time at your next visit.
Melissa's Pretty Paws Cancellation/No-Show Policy
Each client's appointment is very important to us We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.
Cancellations
We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This
helps us protect the time of our groomers and our clients and ensures that we can continue to deliver
upon our promise of exceptional service.
Cancellations and rescheduled appointments without 24 hours notice will be considered a missed
appointment, please see policy below.
Missed Appointments
Missed appointments (*no-shows*) will be charged $15 for small dogs and $25 for large dogs. This fee is non-refundable and cannot be put toward any future services. This fee must also be paid in advance of
any future appointments or booking any other appointments.
For family bookings (multiple dogs with appointments on the same day) extra time and preparation is needed for these appointments. Missed appointments with multiple dogs will incur the fee listed above plus an additional $5 per each dog.
We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(S). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a "no-show" and you will be charged the no-show fee listed above.
Deposits
After 2 missed appointments we will require a credit or debit card be on file in order to book future appointments, the 3rd missed appointment will result in being charged 50% of your total groom when booking the appointment. This deposit fee is non-refundable.
New clients will be required to pay a deposit of 50% of fee for grooming services when the appointment is made. This deposit is non-refundable.
These changes will go into effect immediately.
