10/10/2025
This post is in great length. To those of you who take the time to read it with an open heart and mind, I thank you.
I had plans with a friend earlier this week.
I got dressed up, showed up... waited, and texted, and called, and waited some more.
No text. No call. Just me sitting there, wondering what happened. I was so worried, I was about to drive over to her house.
Then I got the text:
"Sorry. I fell asleep."
Fell asleep??? What?
I'll be honest. My first reaction was to send something really sarcastic. I was so annoyed!!
But then I stopped.
This is someone I love. And if she fell asleep like that, I knew she had to be completely wiped out. She isn't having an easy time right now.
So instead, I texted:
"It's OK, get some rest, we'll do it another time. I love you."
Seconds later, my phone rang.
Verbatim, she said,
"Girl, I'm in the car. I didn't even comb my hair. My dress is on the seat. Don't leave, we’ll fix me up in the bathroom like I'm the class tramp at prom.”
I laughed so hard.
And in that moment, I was just... grateful.
Grateful I didn't let my anger or ego take over.
Grateful I gave her grace.
Grateful I have her in my life.
Then yesterday I got out of the shower to find two missed phone calls. One is Joseph and the other is another great employee. As the employee explains the situation, the customer walks out.
I look at the time and realize we are a couple of minutes from the store manager coming in so I sent a text and called the store. The manager is going to gather information and reach out to the customer because we care about the situation.
In less than ten minutes, phone a friend has taken place and we have a negative review that we didn’t deserve. I stopped right there. I called my manager and said, “pray for them. There’s nothing we can do.”
Sometimes we have to look at what other people are going through too, before we react with only how it affects us.
While we have come to understand that we will never be able to make every single customer happy, we are grateful to those who have grace and allowed us time to assist in situations that arise.
We want to thank each of you, our valued customers, for the honor of ranking 1st place in Houston County in 2025. We are honored to be here serving you and supporting our community. The plaque has been ordered and will be proudly displayed when it comes in.
Have a beautiful and blessed day,
Melissa
