12/05/2024
To Our Clients and Friends,
We know scheduling an appointment for your pet is of the utmost importance to you, especially when they aren’t feeling well. We strive to provide the best and most efficient service possible for our community and all the loved pets in our lives. We are continuously adjusting our daily schedule to best accommodate our clients and patients to provide outstanding care for them. Below are some guidelines to help our staff schedule appointments day to day.
• For routine wellness/vaccine exams please schedule them as far in advance as possible, at least 4-6 weeks in advance of the vaccine’s expiration. There are limited time slots per day for wellness/vaccine exams. We provide reminder emails and mail postcards 4-6 weeks prior to when your pet is due.
• For routine surgeries (neuters, spays, or dentals) please schedule appointments 3-4 weeks in advance.
• For minor illness appointments or medical conditions (ear infections, lumps, allergies/itching, or diarrhea), we ask that you call as soon as possible as it may be several days before an appointment is available.
Unfortunately, we are unable to accommodate everyone that calls to get in the same day, especially on Saturdays. We have a limited staff and only one veterinarian.
• Kindly give 24hr notice if you are unable to keep your scheduled appointment so it allows us to accommodate others.
• Emergency cases (vomiting multiple times, lacerations, hit by car, seizures, or broken limbs) will be triaged, and an appointment may be scheduled ASAP or we may recommend an urgent care or emergency facility that your pet be taken to. When we recommend another facility, it is not because we don’t wish to see your pet. We have limited appointments or services within the time of your pets’ needs.
• We have a dedicated, kind, and professional team. They deserve to be treated as such. Aggressive behavior and verbal abuse towards our staff will not be tolerated.
• Medication refills require 24hr notice. We are unable to fill medication or process written prescriptions on the same day that they are requested, especially on Saturdays.
Following the guidelines above will allow our team of caregivers to better serve your pets’ needs in a timely manner. We greatly appreciate your support and allowing us to be your pet health care team.
Sincerely,
The Staff at York Animal Hospital
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