Rancho West Animal Hospital

09/20/2024

We are extending our discounted microchips with free registration from now till the end of September!🎉 Please give us a call if you would like to take advantage of this deal and schedule today!

09/12/2024

Wishing a very Happy Birthday to our VA Lesly! We appreciate you!!🎉❤️

09/09/2024

Given the current unfortunate circumstances, we would like to extend our efforts to help any displaced pets affected by the CA fires. If you or anyone you know has any pets affected, please contact us for more information about availability and how we can help!❤️🐾

09/06/2024

We’re happy to announce that Rancho West is now offering house call services for select treatments to make life easier for our valued clients and patients!🎉 Enjoy the same top-quality & friendly service you’ve come to expect, now delivered right to your home🐾 Call us today for more information!

08/27/2024

HAPPY NATIONAL DOG DAY! Even though we know our fur-pals are loved everyday, we hope you give them that extra special attention today! 🐾🦴💙

07/20/2024

This week we celebrate a very special Rancho West birthday! Dr. Stiles we appreciate you so much and hope you've been having an amazing birthday week!🥳
Love,
Your Rancho West Family!💙

06/25/2024

Summer is here and so is the heat! With temperatures rising here are some helpful tips on keeping your furry friends' paws safe on their walks! 🐕🐾

05/03/2024

It is officially Arthritis Awareness Month!📣 Rancho West offers many treatments for arthritis to help improve your dog's & cat's mobility!🐕 Give us a call to see how we can help your pet! (909)466-5490🐾

04/30/2024

As we say goodbye to April, we would love to wish Bethany, Alicia, and Abby a very happy birthday!🎉 You all are so amazing, and we appreciate you greatly!❤️🐾

04/28/2024

It's WORLD VETERINARY DAY!🎉 Today we celebrate our fellow veterinary professionals around the world who pour so much passion and love to keeping animals healthy and happy!🐾❤️

04/24/2024

Happy Veterinary Receptionist Week!🎉 A very special thank you to our very own receptionists, Bethany and Jenn, for everything they do for us and our clients! We appreciate you both so much!🐾💙

04/23/2024

Happy Birthday to our sweet Veterinary Assistant, Mayra! 🎂🎈🎉

04/17/2024

As the owner of Rancho West Animal Hospital, I am compelled to respond to Kimberly Saxelby's inaccurate post about our care and charges for this pet. We have had a very good relationship with Kimberly and Paw Love for many years, consistently accommodating seeing her rescue pets on a moment's notice and extending large discounts for spays/neuters and medical procedures, which is why it is so shocking that Kimberly has decided to print such lies about us.
This cat was presented to us on 4/6/2024 by Kimberly's rescue partner Denise, who we also have worked with many times and who Kimberly has authorized to make all medical and financial decisions for any of the Rescue's pets brought in to us since Kimberly lives out of state. Denise presented this cat to us extremely sick and injured and unfortunately in a great deal of pain with multiple leg fractures suspected. Likely due to the pain, we were unable to examine or provide treatment to this pet without sedation so a written estimate for all diagnostics and treatments recommended (and subsequently noted on the bill that Kimberly has attached) was presented to Denise, who approved all recommendations and even asked us to vaccinate the cat while under sedation. As Kimberly acknowledged, our policy is to run an FeLV/FIV test as the first diagnostic test, but since this pet had to be sedated to even draw the blood for the test and that test takes at least 15 minutes to obtain the results, the radiographs were also taken during the time that the test was running and the pet was sedated since there was only a limited window of time to perform diagnostics before the sedation would wear off and all diagnostics had already been authorized by Denise. While waiting for the FeLV/FIV test results, the radiographs were completed showing multiple leg fractures. At that time, both Denise and Kimberly were called by us in an attempt to let them know that the pet had multiple fractures and ask them if they would like to continue with more diagnostics and treatments; however, neither one of them answered the phone so as the pet started to wake up from the sedation, we made the decision to complete all approved diagnostics and give the approved antibiotic and pain injections to make sure that this pet would wake up as comfortable as possible before the sedation wore off and we would be unable to touch the pet, all the while waiting for Denise and/or Kimberly to call us back to make the decision as to what they wanted to do next. It was only after the pet was fully awake from the sedation that the FIV test was complete, showing a clear positive result. At that time, we again reached out to both Denise and Kimberly and Kimberly was now available and elected for humane euthanasia. Denise then returned our call, and asked for us to process the card on file that day for only half of the charges and hold the remainder of the balance until Kimberly could be contacted the following week to authorize when to process the remaining charges, which we okayed. Since the foster who had been caring for this pet for 4 years asked to be present for the euthanasia, we offered to again sedate the pet, this time at no charge, and stayed past closing time so that the foster could spend time with the pet and be present for the euthanasia. A week later, while berating my office manager, calling my staff liars, and threatening to slander us on social media if we did not credit some of the charges that Denise had authorized, Kimberly then okayed the rest of the balance to be processed on the credit card on file, stating that "you are stealing my money anyway and might as well just do it now", as she knows that we would never run credit cards on file without proper authorization.
Unfortunately, this is not the type of Rescue coordinator that we want to continue to work with, but we are saddened to know that there will be future pets with this Rescue that we will not be able to help due to Kimberly's inaccurate perception of the sequence of events for this pet and the lack of honest communication between her and her authorized representative.

04/02/2024

03/14/2024

Happy Birthday Ana!🎉 We appreciate you so much, and happy to have you as a part of our Rancho West fam!💜🐾

02/29/2024

Happy Leap Day Everyone!🎉 A bonus day means a bonus sale! All day today we will be having discounted microchips with free registration! Give us a call to see how you can schedule today!🐾

02/28/2024

Happy Birthday to our very own Dr. Smith!🥳🫶 We are happy to be celebrating her on her special day!
Hope you have an amazing birthday Dr. Smith! We are very lucky to have you!🎉

02/14/2024

Happy Valentine’s Day! 💝 Today for Valentine’s Day we are offering $55 Homeagain Microchips with Free Registration! ♥️ Please call us to schedule an appointment Today!

02/06/2024

Join us in wishing our amazing hospital manager, Roxanne, a very happy birthday!!🥳 We appreciate you for all that you do, and we hope you enjoy your special day!🎉

02/02/2024

It's the 1st of February and that means it’s National Pet Dental Health Month!🦷✨
It's time to brush up on your pets dental hygiene and we are here to help keep your pets smile bright and healthy! This month we are offering complimentary Nail Trims and A**l Gland Expression with every dental scheduled during the month of February!
Give us a call to see how you can schedule your pets dental consult today!🪥🐾
Happy National Pet Dental Health Month!

12/25/2023

Merry Christmas & Happy Holidays from our Rancho West family to yours!🎄❤️🎅🐾

12/25/2023

Raven & Marilyn are here to tell you just ONE more day till Christmas! 🎄❤️

12/24/2023

Ren, Pepper & Pudge made sure Santa Paws got their Christmas lists this year!🎅🐾 Only 2 more days till Christmas!🎄❤️

12/22/2023

Updated Holiday Hours!📣We will be closed Christmas Day and New Year's Day! All other days we will be back to normal operating hours! We hope everyone has a Merry Christmas and a Happy New Year! 🎉