11/23/2025
A great reminder as we head into our busiest time of year 🌲☃️
We've had an increased occurrence of folks returning for their pets without a phone call from us that their pet is actually done. We pride ourselves on working with your pups one on one and scheduling appropriate time, but when it comes down to it we are working with live animals and sometimes things pop up (p**p up??) that set us a little bit behind.
Add to that that we wear many hats (groomer, bather, receptionist, cashier, kennel cleaner upper, etc) and we'd just like to kindly remind to wait for that call/text. We never ever want you to be worried about your pet while they're in our care, but if you feel that it's been "too long", we ask that you call for an update instead of coming in. Additionally, if you have a certain time that you need your pet to be done to fit your schedule please let us know that ahead of time. We cannot always accommodate it, but we will certainly try! Typically, the moment your pet sees you walk in the door that equals in their doggy brains "Going home!" and we are unable to finish their groom.
We so appreciate the trust you put in us leaving your beloved furry ones in our care! We always prioritize their safety and comfort first, even if that sometimes means and extra 10-15 minutes.
Happy Holidays, let's make the season bright 🥰
Anxiety trigger for almost all groomers that we never talk about.🐾
The dreaded question...how long will this take.
45 minutes to 4 plus hours 🤷♀️
Scenario
You have a 10 am for Fluff Butt cutie pants.
You come in we talk and if all goes well you pick up Fluff Butt around 12:30... in the mean time... we wash fluff butt and get him drying and the noon appointment shows up at 11:15 so you stop to check them in and chat. You come back to and Fluff Butt has p*ed a river and and is covered in p**p and p*e. So the new dog is put up and Fluff butt is pulled out for another bath. You start bathing and you are covered in soap and someone comes in.
The person to pick up their dog that was ready at 10:30 is here.
You chit chat check them out but you can't start your noon because you have to start over on Fluff.
You are almost done with fluff and the owners call to see why it is taking so long.
All your concentration is on Fluff now.
Your Noon is still not started and you have another dog coming in soon.
You are full of anxiety and rushing which will cause you to send out a bad groom.
Then the phone rings....
Lastly in walks in a dog that isn't matted according to the owner he gets there and welp matted and very territorial of personal space so you have to spend 10 minutes coaxing him out a kennel.
See how this can snowball quick.
I promise we never are trying to keep your dog longer than they should be here.
Nothing happened today but it does every week.
I have heard lots of complaints about my last groomer kept them all day.
Even in the best run grooming salon it happens.
The variables are great.
I promise I will let you know if we have an issue and when they are ready :)
