Angela's Pet Spa, LLC

Angela's Pet Spa, LLC we offer Mobile pet grooming services for added convenience and salon grooming as well! in Terre Haute! Give us a call at 812-308-3672 to schedule! 🐾❤️
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We're located right off of State rd 46 in Riley, Indiana or our second location at 600 E Voorhees st.

Smiles from Louie! 😁 He loves his spa days. 🐾❤️
02/04/2025

Smiles from Louie! 😁 He loves his spa days. 🐾❤️

Remmy 🐾❤️💋
01/31/2025

Remmy 🐾❤️💋

Zeke loves his after bath play time! 😊🐾❤️
01/30/2025

Zeke loves his after bath play time! 😊🐾❤️

Oliver before and after. 🐾❤️🥰
01/29/2025

Oliver before and after. 🐾❤️🥰

Rippy, the princess 🐾💘🐾💘🐾💘
01/25/2025

Rippy, the princess 🐾💘🐾💘🐾💘

Max 🐾💘🐾💘
01/25/2025

Max 🐾💘🐾💘

Rosie 🐾💘
01/25/2025

Rosie 🐾💘

Sweet boy, Oliver. 💋💘
01/25/2025

Sweet boy, Oliver. 💋💘

Such a dapper boy. 💘🤍💘🤍💘
01/25/2025

Such a dapper boy. 💘🤍💘🤍💘

💕
01/23/2025

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Handsome Bailey 🐾❤️
01/23/2025

Handsome Bailey 🐾❤️

Teddy is always so happy to see us! Always a joyful day with his sweet, spunky self. ☺️🐾❤️
01/23/2025

Teddy is always so happy to see us! Always a joyful day with his sweet, spunky self. ☺️🐾❤️

Nash tested out the kissing booth today 💋 😘 😁🐾❤️
01/22/2025

Nash tested out the kissing booth today 💋 😘 😁🐾❤️

01/22/2025

Why Do We Require Credit Cards In order to hold an appointment?

Cancellations. No-shows. Are they REALLY such a big deal????

A lot of people are of the belief that salons sell grooming services like baths, hair cuts, nail services, etc. While that may be partially true, the thing we really sell is TIME. Time sold on our appointment book is the life blood of our business.

We've all heard the saying that "time is money," and that happens to be especially true of the grooming industry. When people call in to make an appointment, they are not requesting to purchase a service- they are actually requesting that we hold our TIME for them. It just so happens that we will be using that time to perform grooming services.

Here's where the "big deal" comes in. When we hold that time for someone, we cannot turn around and sell that same block of time to someone else. If that client cancels last minute, or even worse, no-shows us, that time is lost to us forever. It can never be resold or reclaimed so that potential income is now lost to us forever. It has the same financial impact on us as if someone walked in our doors and shoplifted product right off our shelves. It is the "shoplifting" of our industry. Every other industry has loss prevention measures like security tags, cameras, loss prevention security personnel, but for some reason, people feel like for our industry we should just eat those losses. They then get upset when we have to resort to increasing our prices to cover those losses, even though they know retailers have to do the same thing. We also don't like this solution because we feel like it punishes the people who have been faithful to us instead of the ones who are actually causing the issue.

Some salons choose to mitigate these losses by double booking their time so if one person doesn't show they can still cover their costs per hour. We feel that this causes customer service to suffer and reduces the quality of the guests experience when they are shuffled in and out like cattle, or made to sit and wait while we finish up another. It is also very hard to give every pet the attention to detail they deserve when we have them double stacked. Not to mention, this causes burn out at a much faster rate due to the wear-and-tear on a stylist's wrists, arms, shoulders and backs. This scenario may be good for the bottom-line, but it is not good for either stylists or our guests, and reduces the quality of the experience we are wanting every pet to have.

So, to find a solution that puts the consequence on the actual offender rather than our team and our treasured guests, we require a credit/debit card on file in order to hold our time for someone who is requesting it. Just like a hotel, if someone calls and requests they hold a room for them for specific dates, the hotel can not resell those rooms to someone else. To prevent people from reserving their rooms and then not showing up, they require a credit on file in order to hold the rooms and will charge for the lost dates if the person chooses to cancel or not show up. Some hotels even charge a non-refundable deposit in advance in order to hold the room. Unlike a hotel, we don't actually charge anyone's card unless they cancel with less than 48 hours notice or no-show the appointment altogether.

One of our core values is to treat other people the way we would want to be treated, so we feel this policy is in line with that and win-win for everyone around. It keeps any consequences for financial losses on the people causing them, we can keep focusing on providing extraordinary experiences for our guests without burning ourselves out, and it makes sure our time is reserved by people who actually value and respect it and us. We, in turn, try to show the same respect by staying on time as much as humanly possible.

Now, we know that stuff happens. We understand that the occasional emergency happens and can let it slide. This policy really just weeds out the people who would think nothing of not keeping their commitments and would habitually cancel or no-show anyway. It just pours salt in the wound to know that many times we have faithful long-time guests on a waiting list who would have loved to have the spot that someone just blew off. We work very hard at what we do, and we work very long days and hours to accommodate a wide variety of schedules to just allow discourteous people to continue to steal our time and to keep eating those financial losses.

We value and respect every person that chooses to do business with us, and we also wish all the best to the ones who don't. Relationships that last long-term are built on a foundation of mutual respect and those are the ones we are seeking to build.

If you're reading this, it is our sincere desire that you will be one of those ones that will become part of our tribe.

Thank you,

Angela's Pet Spa 🐾❤️

Millie Mae🐾🥰
01/22/2025

Millie Mae🐾🥰

Winnie 🐾❤️
01/21/2025

Winnie 🐾❤️

Little tiny Bailey had her very first spa day with Monica today! 🥰
01/17/2025

Little tiny Bailey had her very first spa day with Monica today! 🥰

Tripp had the best time here today! 😊 Such a sweetheart 💕
01/17/2025

Tripp had the best time here today! 😊 Such a sweetheart 💕

Address

7734 State Road 46
Riley, IN
47802

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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Videos

Pippin, our salon's resident sweetheart and mischief manager. 😄 🐾❤️🤗

Making progress!
Making progress!

Making progress! Previously I wasn't able to do this without a flailing fit of snarling rage. 😃 I love seeing dogs start trusting me. 🤗🐾❤️ Good girl!

When the puppy on your table is so relaxed they can't stay awake.. 🥹🤣 Sweet Gracie. ❤️❤️

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One of the aspects I appreciate most about my work is the ability to make a highly anxious dog like Zuri feel completely at ease. With a history of seizures due to overstimulation, Zuri requires a calm, quiet, and nurturing environment to feel secure. It gives me total satisfaction to see her relax and trust me completely. She has my whole heart and I am grateful I get to be her caregiver. 🐾❤️ *(This video is ×2 speed ☺️)

Happy girl Sunny 🐾❤️🌞

Guinness had a spa day with Katie today 🐾❤️🎅

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Meet Kelbie! Kelbie is our bathing specialist! She is with us part time helping us get your pets squeaky clean! 🐾❤️

Everyone say hello to Aubrey! Aubrey has been grooming for 1 year. She is great with the pets and is ready to meet her new fur clients! Welcome to the Pet Spa family, Aubrey! 🐾❤️ ( Pictured: Junie B getting prepped for her spa day)

Everyone, meet Katie! She is 1 of 3 on our introduction list of new pet spa groomers. Katie has been grooming for 1 year. She is great with handling and is eager to learn and meet everyone! Welcome to the Spa family, Katie!! 🐾❤️

Scissor work on a doodle head 🙂

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