11/24/2024
As we celebrate Thanksgiving, Pampered Pup wishes to express gratitude to all furry friends and their families. It is essential to remember that their dietary needs differ from ours, and not all human food is suitable for them.
We also would like to mention a new policy that we will be enforcing starting Monday November 25th 2024.
After consulting with my other Groomer we have noticed a pattern of issues regarding pets that are left to roam free in their yards/ surrounding areas on days that we are scheduled to come groom them. For the safety of your pets, and us, we will not be chasing them down ourselves so we do not risk them running away. We also have very full schedules that we do our best to maintain and do not have the extra time to attempt to catch your pet and/or then wait for someone to arrive to catch them and bring them to us.
Going forward we are requiring that all pets must be somewhere that is easily accessible for us to grab them without worry of them running away. Whether this means inside a house, garage, fenced in area, etc or having someone there at the time of arrival to hand off we are willing to work with it. We are also including that an underground fence/boundary collar will not be accepted as we do not want to cause stress to the dog by chasing them around a yard before the groom and taking up valuable grooming time.
If we arrive and are unable to grab your dog or have someone there to help grab the pet in (5,10,15 you pick) minutes we will have to cancel your appointment and charge you the mobile fee to cover our travel to your appointment. As previously stated we are fully booked up and cannot guarantee a rescheduled appointment will be available if such circumstances happen.
Please reach out if you have any questions or would like to discuss the best solution for you and the pet if this applies to you. We thank you for your understanding and hope you are having a great weekend!
-Pampered Pup