11/20/2024
When Copper was nervous about having his eyes checked and didn’t want to go into the exam room, Dr. Thompson knew just what to do! She moved the exam to the bench in the lobby, where Copper felt more comfortable. We understand that every dog has their own unique feelings and experiences, and we’re committed to making each visit as stress-free as possible.
By respecting Copper’s boundaries and doing the exam in the lobby, we kept him calm and relaxed, ensuring a positive experience. We want our patients to know they’re safe and cared for and that their comfort always comes first. It also made things easier for his owner, who didn’t have to worry about pressuring Cooper to go into the exam room. This way, Copper will remember that his friends here respect his needs, and he’ll be happy to come back for future visits! ❤️