06/27/2025
I’d like to address this complaint since I wasn’t given the opportunity because she didn’t allow comments after the first one apparently.
Mrs. Elida Rincon,
First of all your husband Frank is the one that chose to have your cat ear tipped. He wasn’t even on the schedule, he was a walk in ( which we usually never take because we’re so full) He was offered the pet price of $50 or the stray/feral price of $25. He was notified of the BIG ear tip before he made his decision. Our clinic gives big ear tips for a reason. “Outside” cats whether pets, stray or feral are constantly in danger of being trapped, hurt or killed in this community. This big ear tip is to notify the public that this cat is taken care of (spayed/neutered, vaccinated and has someone caring for it). He is the one that I dealt with, I did not have your number until you called me to complain later. HE started off rude to ME, when I called him to inform him of an emergency with your cat. I’m a volunteer and do not get paid to be “professional“ although I am until I’m disrespected, so yes I was rude right back to him. He’s not telling you the whole story, he did not communicate with you as I had to tell you what was going on. I even text you later to explain, but you ignored me. You’re only mad because after the way Frank treated us I told him we wouldn’t be helping with any of your other “stray” cats. Shame on you for bashing a nonprofit run mostly by volunteers to help our community with the overpopulation crisis.
And to Ms. Bea Lujan,
With all due respect I believe you have the wrong organization. I can’t find your name anywhere in our records. If you brought them in under a different name please let me know. Furthermore I cannot recall a time that we have ever needed to refund and/or pay a clients vet bill due to a mistake on our part. How is it that you called and called to no avail, but then got it paid for? Our veterinarian is a spay/neuter specialist and is very skilled and experienced, she’s literally done thousands of spay/neuters, there’s no way she could have messed up both of your cat’s surgeries. Please show proof before bashing a nonprofit organization that comes to our community out of the goodness of their hearts.
I offer to either of you ladies to call me at your convenience to further discuss these matters if you’re so inclined.
Shana Emmert
915-549-7575