01/09/2024
Unrelated to this adorable kitten we saw yesterday: I’m continuing my education series that stemmed from some negative (but constructive!) feedback we received: today I want to talk about high-stress animals.
Because we are a Fear Free hospital, we prioritize your pet’s emotional health sometimes more than other hospitals. This may mean that your pet will come in, show high levels of fear, anxiety and stress, and leave with sedatives but without much of a hands-on exam. This can be VERY frustrating for owners. Especially when we say, “yes, you do need to pay for today’s exam.”
So let’s get the business side of things clarified: when you make an appointment, you are taking 30 minutes of the doctor’s schedule and designating it to YOU. That is when—as a business—we literally generate the revenue to keep the business running. When you pay an exam fee, you are paying for the walls to stay up and the staff to be present! You are also paying for the doctor’s time: they come in, give their opinion of the pet’s demeanor and make the best call for that pet. They also decide on what sedatives to prescribe and at what dose. That’s doctor work!
Can I be honest? As a vet, I HATE these exams where we only send you away with sedatives. I don’t like accomplishing so little at a visit. It stresses me out because I know it frustrates most owners and I hate seeing such a stressed patient. I promise we don’t do this to “make money” (we’d make more money actually performing services beyond just an exam!). These visits happen because they are in the best interest of the pet.
The alternative? We use two, maybe three people to hold down your pet and get it done. FYI: This is torture and unsafe for everyone, guys. We simply won’t do that to your pets.
Another reminder: exams with animals are EXAMS OF OPPORTUNITY. We are working with ANIMALS! They don’t understand what’s going on and they can get violent and unsafe when scared. This can hurt them AND the humans involved. That isn’t okay!
We hear it a lot: “My pet wasn’t like that the last time they were at the vet.” Who knows what the pet has experienced that day? Maybe they got motion sick in the car, maybe they remember something scary that happened at the last visit, maybe there was a really loud noise they heard walking into the clinic that scared them? Either way, each visit is different. One thing for sure is that fear and anxiety snowballs. If left untreated, it is almost always worse at the next visit.
Our goal? To reduce the stress level so that we can all accomplish more at vet visits. Your pet gets whatever they need done and you don’t have to come back. It's a win-win.
-Dr. Thornton