My goal as a business owner is to not only do the best job that I can for people; but to make all my customers feel important by making each visit to me personal. It's a new year! 2022 went by all too quickly. we were blessed with so many new customers. We enjoyed welcoming new families to the valley and look forward to getting to know them and their pets! Julian (my son) is headed into his secon
d year of being a full time bather. He now has his own clients and workdays. we will be starting intro to grooming with him this summer. He loves this business as much as I do and I'm so thankful he can take some of that labor off of me �. So please if you come in while he's working make sure to tell him great job!
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So what's new for 2023?! Actually not a whole lot is changing. But i would like to remind everyone of my policies going into the new year.
� This is a family business and I am by appointment only. So please be respectful of my time. If you need to show up any earlier than 15 minutes before your appointment please talk to me about it. My space is limited so I need customers to drop off/pick up as close to their apt times as possible. If you are late for your appointment, 10 minutes is all I can give you before requiring you to reschedule. I do not think it is fair to make my other customers after you late just because you were. I need you to pick up your pet within 30 min of them being done. Again my space is limited. we are planning on taking appointments Mon/tue, thur-sat. through the school year (sep-may) bath dogs will be on Fridays/Saturday. groom dogs will be scheduled Mon/tue/thur and Friday as needed.
� All missed appointments or cancelations within 24 hrs will result in a fee of 50% of your groom cost added to your account. That fee needs to be paid at the next appointment. All new customers who miss that first appointment that fee will need to be paid BEFORE I will book you again.
� I am going into my 20th year of grooming. As much as I love this business it is taking its toll on my body. The last few years have made me realize that if I want to continue, then I need to make some adjustments in order to stay healthy. I am not accepting any new large dog clients for haircuts. And depending on my physical health I may need to recommend another groomer for my current ones at one point. Large dogs to me are anything I can't pick up comfortably. If I can't accept your pet don't worry! We have a few other wonderful groomers in our area that I can recommend.
� I will continue to update you on any changes we have.
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Well that's it! I'm looking forward to an amazing year with you all. I hope 2023 finds everyone healthy, happy, and feeling loved.
