DOA POLICY AND LIVE ARRIVAL GUARANTEE:
At Silly Gills we take great care to properly package and ship your axolotls to protect them from the elements and arrive to you safely. If in the rare event this does happen,
please take 2 clear photos and a video of the unopened bag and send them to us within 1 hr. We will offer either a refund or replacement to make it right. Shipping costs are generally
non-refundable. In some situations we may require the buyer to cover replacement shipping costs. No guarantee is offered past delivery as we cannot control the environment of the animals once they are in your care. Buyer is responsible for all subsequent damage, loss or destruction to their purchase. Please provide correct address. we are not responsible if you don't provide a correct shipping address. Live arrival is only guaranteed if shipped FedEx overnight.
°Sales & Refunds
All sales are final. We reserve the right to refuse service to any buyer at our sole discretion. Shipping is non refundable. I am unable to ship axolotls to states where it is illegal to own or import them or where special licensing is required to obtain them. These states include NJ, CA, ME, NM, HI and DC. I am unable to ship axolotls outside of the US. If for any reason I cant accept your order, a refund will be issued within 7 business days. Sizes given are approximate
Refunds are handled on a case by case basis. No holds without a 50% deposit or full payment. Deposit is NONREFUNDABLE. All sales are final.
°Shipment & Delivery
Orders are generally shipped Mon-Wed excluding government holidays. However, we reserve the right to hold off on shipping or ship on a different day of the week due to inclement weather or postal service busy seasons. If the buyer has provided an invalid shipping address and the axolotl has been returned alive by the mail carrier, it will need some time to recover before it can be shipped back. If the animal perishes as a result of being delayed from shipment to a faulty address, no refund will be given to the buyer. The buyer will be responsible for covering any subsequent shipping costs for replacement animals or reshipping the first animal. Please keep in mind axolotls need to be fasted for 2-3 days before being shipped. We have two shipping options available. USPS OR FEDEX. LIVE ARRIVAL ONLY GUARANTEED ON FEDEX OVERNIGHT.
