
01/02/2025
๐ซ New cancellation policy ๐ซ
For the last 8 years I have avoided charging cancellation fees in order to be as flexible as possible for my clients. Unfortunately that has led to frequent last minute cancellations that I am unable to fill with other bookings. Please log in to your client portal and read/accept the following cancellation policy change.
Effective 06 JAN 25 cancellation fees will be assessed at the following rate:
Same day cancellation: Full charge
Less than 48 hrs non-holiday visits: 50% of booked visits for 7 days, full refund of booked visits remaining
Less than 7 days holiday visits: 50% of all booked visits
Upcoming holidays 2025
New Year's Day - Jan 1, 2025
Easter - Apr 20, 2025
Mother's Day - May 11, 2025
Memorial Day - May 26, 2025
Father's Day - Jun 15, 2025
Independence Day - Jul 4, 2025
Labor Day - Sep 1, 2025
Thanksgiving - Nov 27, 2025
Day after Thanksgiving - Fri, Nov 28, 2025
Christmas Eve - Dec 24, 2025
Christmas Day - Dec 25, 2025
New Year's Eve - Dec 31, 2025
There will be no charge for visits cancelled at my request or for cancellations due inclement weather that closes schools/workplaces. Full refunds or an account credit for future use can be granted at my discretion so please let me know if you are cancelling due to extenuating circumstances.