We are willing to do payment plans on geckos over $100 during shipping season. If desired, please present a payment plan to us and if we agree to it, you can begin making payments for your new gecko! A deposit must be made on payment plans to hold the gecko. All deposits and/or payments are NON-REFUNDABLE, no exceptions. Also, payment plans must be strictly adhered to or we reserve the right to revoke the agreement and keep all previous payments. Please be kind, always pay on-time! Additionally, reasonable time limits (30 days & under) will be determined and adhered to for all payment plans.
For WINTER/SUMMER HOLDS the purchase value must be $300 and up.
In general, we will hold geckos if the weather does not permit for shipping or if you are still in the process of paying for your gecko (all payment plans must occur in a reasonable time period). In this case, a NON-REFUNDABLE 20% deposit/down-payment must be made for the hold. In the unlikely event that something happens to your gecko (health-wise) during that time, we will give you a CREDIT for all money paid up until that point. Sorry no CASH refunds given for any reason! This does not include dropped tails as they do not effect health in any way.
Shipping & Health
In terms of shipping, we use Reptiles2You, FedEx (Priority Overnight Shipping). We only ship when temperatures are safe to do so and prefer not to use hot or cold packs unless absolutely necessary. We ship directly to FedEx Shipping Centers (Hubs) unless other arrangements have been made.
Appropriate shipping temperatures will be determined at our discretion. As stated earlier, we are happy to hold geckos until safe shipping temperatures are reached.
*If other arrangements are made per the buyers request, buyer may be responsible for any problems with shipping. We are not responsible for shipping errors on the part of the carrier. We will take responsibility if a problem occurs as a result of our shipping/packaging.
*Upon Pickup or delivery YOU MUST contact Crested Mania right away and let us know of your gecko(s) safe arrival. Additionally you must be on-time for FedEx Hub pickups or present for delivery. Failing to do so will void your health guarantee.
-You may contact us through Facebook Private Message, E-mail, Phone, or Text Message.
We guarantee all geckos to be alive upon arrival. In the unfortunate event that a gecko arrives and is no longer alive, we must be contacted immediately (within 1 hour or less, no exceptions) and we will then give you instructions on what is to be done including, but not limited to taking pictures to be sent to us. Additionally, in order for a credit to be given, all guidelines must be strictly followed.
Regardless of means of purchase (online, expo, etc...), all geckos come with a 5-day health guarantee, so long as you are caring for them properly. Beyond 5-days, we cannot be held responsible. Sorry, no exceptions. (5 days begins from the day your gecko is bought or arrives home).
If you are having a problem with a gecko, please contact us as soon as the problem arises as we cannot help or offer suggestions once a gecko is deceased.
Once again, refunds are never given, only credit. Sorry no exceptions!
Additional Information:
Whether you purchase a gecko online or at an expo it is Crested Mania's policy that All Sales Are Final and exchanges cannot be made at anytime.
Probable Females can not be guaranteed Female. Guaranteed Females will be marked as such.
Auctions:
Auction End Times: The last bid placed on or before the stated end-time, that is unchallenged for 5 full minutes wins! Bids must be in $5 increments or they will not count.
Payment must be made within 48 hours or winning (unless other arrangements are made). Please no retractions or refunds and all sales are final. Those who do will not be allowed to participate in future auctions!
Winner must e-mail [email protected] upon winning for details.
Shipping is generally a flat $50 and we use Reptiles Express via FedEx Overnight. Combined shipping available if needed! Local pickup available if applicable!
Payment must be made within 48 hours of winning (unless other arrangements are made). Please no retractions or backing out. Those who do will not be allowed to participate in future auctions!
Any Questions? Feel free to ask!
Please note: Due to a love for our geckos (and geckos in general), we are always willing to take back a gecko that you bought from us, if you can no longer care for it. We are also happy to pay shipping in cases when it is necessary.
*We Reserve the Right to Refuse Service to Anyone.*
