04/18/2024
@ Texas Department of Motor Vehicles - back in February at the Comal County tax office I filed a change in registration on a vehicle and also added myself as the lienholder on that registration.  since I never received the title in the mail I called the local tax office.  they said I needed to call the regional office at Texas DMV in San Antonio which I did. The first thing they asked is if you want to take a survey at the end of the phone call and I said yes.  Danielle then answered the phone & was very adamant that Texas DMV is always correct and the customer is wrong.  she stated I needed to drive from New Braunfels to San Antonio to get a certified copy of the title and pay $5.45 because their records showed that the title was mailed on February 28th. We discussed the situation for about six minutes and she would not relent and just send me a title since I never received the original. She then hung up and I waited for the survey to come on the phone and then their phone system said we are having an error & it hung up on me. Now my question is: was this the second error they caused, the first not actually putting a title in the mail? Because she knew I would give an unsatisfactory review, did she cancel the survey so I could not answer the survey questions and give her and their system a unsatisfactory review ?