07/12/2024
Rahn Hoof Care Client Guidelines:
Following is a list of guidelines that have been created to help facilitate a healthy Farrier/Client relationship. Whether you are an existing customer, or a potential customer interested in getting on the books with Rahn Hoof Care, please read the following to understand the expectation of the service provider to make sure our Farrier/Client Relationship can be the best for both parties involved. As always, this post is not meant to discourage any party, but rather make a positive impact. The guidelines are as follows:
(1) Appointments are during business hours (8am-4pm Monday to Friday)
Reason: Shoeing horses is a physical job, and I have a limit to how much I can do in a day. On top of shoeing horses, I put additional time into my business to keep it running smoothly and need time away for my personal life.
(2) Future appointments must be scheduled at the conclusion of current appointments. Reason: I have a busy schedule, and the best way to ensure you have an appointment with me is to set one up in advance. Those that schedule with me at the end of an appointment take priority over the ones that do not. Routes are made to be both cost and labor efficient, and there are times when I simply cannot fit someone in or have reached my physical limit for the day.
(3) 24 Hour Cancellation Notice
Reason: As stated above, I run a pretty tight schedule and cancelling the day of puts me in a bind. For that reason, I can’t keep people on my books that move appointment times or cancel repeatedly.
(4) Payment is Due at time of Service
Reason: Unless we have an agreement upon arrangement before our appointment, payments are required at the end of each appointment.
(5) Safety of Humans/Horses is priority.
Reason: I cannot do my best work if your horse does not stand well or is unsafe to do. I understand that some horses need patience for a variety of reasons. Sedation may be requested for ones that cannot be done safely.
(6) Having a Clean Work Environment.
Reason: Having a flat, well lit, and obstacle-free working area allows me to be able to do my best work. It also helps if something does happen that I have the ability to navigate the space to avoid injury
(7) Having Clean Horses.
Reason: Having wet or muddy horses affects my safety and ability to do my job. It also dulls my tools. I don’t expect perfection, but effort is noticed and appreciated.
(8) Maintain Professional Levels of Respect
Reason: If we need to have a discussion, I am open for it and will give you the utmost respect. If I am not met with the same respect, I will be unable to provide future services.
If any future or existing customers have any questions, comments, or concerns, I would be happy to discuss this list with you. I understand there are exceptions, but I will be sticking to my list closely to ensure everyone involved can benefit from the Farrier/Client Relationship.
Thank you.
-Jim Rahn