03/02/2022
ALL APPLICANTS MUST SUBMIT THEIR APPLICATION AT CAREERS.PETSMART.COM
SUMMARY
Provides Unleashed Customer Service to all current and potential PetSmart customers. Responsible for following company policies and procedures.
PRINCIPLE ACCOUNTABILITIES
May include, but are not limited to, the following:
Delights Pet Parents and helps achieve PetSmart’s DOG strategy; “Delighting our Customers,” “Operating Excellence” and “Growing Services”.
Builds partnerships, provides Unleashed Customer Service, educates Pet Parents on PetsHotel and all other PetSmart services.
Makes sound decisions regarding pet boarding, day camp, and day care including declining a potential Pet Parent when a situation could potentially violate established policies and procedures.
Communicates effectively with all Pet Parents and Associates.
Demonstrates care of pets, is compassionate and takes appropriate action when pets are ill, become injured or needs special care.
Analyzes and regularly monitors guests for potential illness, stress and behavioral issues to ensure safety of the pet and other guests and communicates any concerns to PetsHotel Management or Senior PetsHotel Associate immediately.
Demonstrates empathy towards pets and is knowledgeable about pet care and safety.
Ensures the health and safety of all pets and associates in the facility.
Ensures pets are receiving proper care through effective implementations of the policies and procedures.
Maintains a basic knowledge of pet health and medication issues in order to ask appropriate questions.
Investigates and identifies potential system problems. Reports concerns immediately.
Performs all tasks assigned.
Performs all tasks necessary to maintain the health and welfare of our pet guests.
Cross-trains on Guest Services Associate tasks.
Assists and works in other departments as required. Other duties may be assigned including the Pet Photography Studio, if applicable.
Follows all Company Policies and Procedures.
SUPERVISORY RESPONSIBILITIES
None required
EDUCATION, EXPERIENCE, ATTRIBUTES
High school diploma or GED preferred.
Attributes include, but are not limited to, the following:
Understands Vision and Strategy
Promotes Operational Excellence
Accepts Accountability and Delivers Results
Fosters Collaboration
Develops Talent
Leads the Culture
Manages Personal Insight and Growth
Thinks Critically
Exercises Good Judgment
Exudes a passion for pets
Performs multiple tasks simultaneously
Must be able to read, write, speak and understand English
CERTIFICATES, LICENSES, REGISTRATIONS
None required
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; walk; and use hands to finger, handle, or feel. The associate frequently is required to reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The associate is occasionally required to sit and climb or balance. The associate must frequently lift and/or move up to 50 pounds and occasionally team lift in excess of 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts and high, precarious places, regularly exposed to wet and/or humid conditions, fumes or airborne particle and toxic or caustic chemicals. The noise level in the work environment is usually loud. Pet care and handling is necessary to perform this job.
