06/20/2023
OUR HOTLINE IS DOWN TEMPORARILY AS WE CONVERT TO A DIFFERENT GOOGLE SYSTEM! We hope to be back to full functionality as quickly as possible. If you call our line, you will be directed to Evelyn's Wildlife Rescue 757-434-3439. If you are texting and not getting replies, this is why. EWR also accepts texts. We know that caring about wildlife that is in distress or possibly in harm's way is stressful, but please be patient with us during this transition. We will get through it!
TWR handles approx 10,000 (yes...10,000) texts/calls for help per year. We receive calls for help from not only the Seven Cities of Hampton Roads but also Richmond and surrounding counties, Northern Virginia, Northern Neck, Middle Peninsula, Western Tidewater and beyond, as well as the Eastern Shore and many counties in eastern North Carolina and the Outer Banks. We also receive calls for help from Ohio, Georgia and other far flung areas. Our hotline is manned by six people (the max our system allowed for free)--all of whom are rescuers, transporters and/or permitted rehabbers, with "real" jobs and families. Of those six, half of us are eligible for AARP membership!!! This upgrade will allow more people to man our hotline... and this is only possible through the generosity of donors to EWR. We and many others who support our mission (veterinarians, tree services, independent rehabbers, other small nonprofits, etc) receive NO funding from any state or local organization. Not a penny. Thank you so much to Meredith at Evelyn's Wildlife Rescue for helping us help so many animals, and realizing we were way beyond what was physically possible for six humans!
This is the busiest time of the year for wildlife rescues. It’s not unusual to get over 50 calls or more in a single day. All the rehabbers are overflowing with critters in care while more are coming in before we can even get some released. The transporters and rescuers are trying to keep up with the dispatches but it’s almost impossible some days.
And in the midst of everyone being worn thin, praying for the season to end, we have to deal with the rudeness from many of the callers.
We have callers that are impatient and want help right now! We have callers that don’t want to hear about ways to attempt reuniting. We have callers that want to make no effort to contain the animal nevertheless think about transporting them. We have callers that tell us “I’ll find someone else who actually will help” because they don’t agree with our advice. We have callers that say one of my all time favorites, “just do your JOB”.
We get callers who yell at us, call us inappropriate names, swear at us and even hang up on us.
Just a friendly reminder we are UNPAID volunteers.
Rehabbers are unpaid volunteers.
Hotlines (those that answer the rescue lines) are unpaid volunteers.
Transporters are unpaid volunteers.
Rescuers are unpaid volunteers.
We all receive NO government funding and NO paychecks.
Our days start before the sun rises and our days end after the sun sets. Everything we do is purely for the love of the wildlife.
We try to keep up with the extreme amount of calls, texts, emails and Facebook messages coming in. Sadly some will get over passed but not intentionally. If you don’t hear back from the Rehabber that you reached out to, give it a little time (at least 30minutes) then reach out again with some understanding that they are probably very busy.
We definitely are not ignoring you. When you want a minute of our time, believe me when I say we wish we had a minute of our own time.
Please understand the animal you are concerned about is not the only animal we are trying to help. Rehabbers literally have dozens if not hundreds in care right now.
At any given moment when the phone is ringing they could be dealing with an animal being dropped off, feeding hungry babies, assessing a severe injury or possibly comforting an animal during its final moments.
Wildlife volunteers also have their personal daily lives they are juggling with wildlife rescue. (I’m definitely not implying a vacation because we could only dream to be one on of those right now.)
Most of us have a daily employment. Some of us have health issues. Some of us have families, little children. We are just like you, normal people going through things just like everyone else.
Wildlife rescue volunteers deserve your support, not your criticism.
So please show kindness! ❤️