10/03/2024
Good morning all!
As we get into our busy time of the year for grooming, we will be STRICTLY enforcing our policies to ensure we keep our schedules open for our loyal clients, as well as remain on schedule.
Here’s a friendly reminder of them:
~ dogs that *require* haircuts to prevent matting MUST remain on an 8 week or less schedule to remain a client of ours (you can google your breed to see what dr.google recommends grooming schedule wise or of course, feel free to reach out to us if you are unsure)
~ long haired cat breeds must remain on 12 week or less schedules to prevent matting
~ thick, double coated dog breeds that develop excessive shedding/compacted undercoat are required to remain on 12 week or less schedules to prevent excessive compacted undercoat
~ we will NOT be working on matted dogs or cats that we have PREVIOUSLY shaved down due to matting. We simply will not condone neglectful behavior. Not only is a matted shave down a HUGE liability for us but it’s also EXTREMELY painful to sit there (no matter how gentle we are) and remove matting that is casted against your pet’s skin. We understand life happens, however your pets health and well being should not be put on the back burner. Reach out to us, family or friends if scheduling is that difficult. Not only are we open 7 days a week but we also have mobile grooming services & a pet taxi contractor. So, there’s really no excuse to allow your pet to repeatedly suffer. Matting is 100% preventable and brushing your dog is 100% free.
~ WE REQUIRE A 24 HOUR NOTICE to change, reschedule or cancel an apt. Guys, I understand emergencies but they are few and far between. If you suffer from headaches or become ill easily - don’t make an apt in advance. There’s literally no need, we keep our schedule so available for you guys. Literally, in the event we 100% book, I myself, Kayla - will either add more hours onto the day that is in high demand or add myself onto the schedule that day if I am not already on. There’s a reason you all are able to often times book SAME DAY apts. I am committed to you, my groomers are committed to you - we ask for the same reciprocation. We work ONE ON ONE, my groomers are paid commision only & we are such a small business. When you cancel on us last minute or even no call no show, you will be charged our cancellation fee. It is not personal, we simply only can afford to keep the doors open and pay our employees a LIVABLE wage, if you show up! We want you to! We do NOT want to charge our fee. We do NOT like doing that.
So please, only make an apt you intend to show up to. If your life is crazy and unpredictable, please - don’t make an apt. I’d rather you call day of and we will fit you in. That’s a pretty solid compromise. We really do our best to try to avoid charging but few things we simply do not tolerate are rude behavior over simply enforcing our policies you agreed to when booking & straight up no call no shows. It’s so disrespectful & we are everything but that.
Thank you guys for your business, love & support as we head into our busy season. We have grown more than three times in size the last year & I want to ensure we are available for you and your pets in the timely manner we have always had since opening June of 2021. While the policies seem strict, it’s how we keep the availability we have for you & remain on schedule - ensuring your pets are in and out in a timely fashion & not sitting in a salon all day. It’s hard to believe this is our fourth holiday season with you all. We love you & your pets so much! I hope that our work continues to show our love, passion & dedication to providing the best we can for you and your family.
With love, belly rubs & head scratched,
Kayla, the team & the warm towel thief - Babycat!
