03/23/2020
Due to Corona Virus (COVID-19), we need to take additional safety measures to reduce risks our clients and our staff. Effective IMMEDIATELY , only essential hospital personnel will be allowed inside our establishment until further notice. Please review the protocol below.
Please understand our staff will be practicing personal safety and social distancing for their protection as well as yours. At this time, our team will be limiting personal contact and may be masked, gowned and gloved. Bathrooms are not available for public use. We apologize for the inconvenience this may cause.
Check-in & Initial Evaluation:
• Upon arriving in our parking lot, park in the closest available space to our main entrance door. Please call the clinic and remain in your vehicle. The phone number to call is 520-887-5571. Please verify your return phone number and the type of vehicle you are in.
• A Technician or assistant will call you back to discuss your needs. At this time, be prepared to provide information regarding your pet: your concerns, symptoms, current medications, etc...
• Following your phone conversation, a technician or assistant will bring your pet from the vehicle and into the building for doctor evaluation.
Exam & Consultation:
• After your pet is evaluated and examined, you will receive a phone call from the doctor to discuss recommendations and a plan.
• Consent for diagnostics and/or treatment, including details surrounding financial estimates will be discussed via this phone call.
• You will then be asked to submit payment via one of our payment methods: Credit card or Care Credit are preferred, but cash or check will also be accepted.
Check-out & Discharge from the hospital
• Once the care of your pet is complete, we will call if there are additional instructions. Your pet will be returned to your vehicle.
Hospitalized Pets:
• Updates will be given regularly via phone by your medical team.
• Unfortunately, no visitors are allowed inside the hospital.
Medications:
• Please call ahead for essential medication refills. Once filled, we will contact you for payment. When you arrive at our clinic, please call us so we can bring the medications out to you.
Recommendations for those considering veterinary care for their pet:
• Call ahead: This allows for pre-registration and the veterinary care team to ensure we are able to accommodate your pet.
• Determine Urgency: Truly emergent, critical pets should seek immediate care and not be delayed. If uncertain about the urgency of your pet's condition, please consult with one of our team members.
• POSTPONE NON-EMERGENT CARE: Forward book wellness appointments. This includes vaccines and yearly blood work, toe nail trims etc.. We are more than happy to schedule at least 2 weeks out.
• Expect extended wait times: During this difficult time, we may experience concerns or issues causing a longer appointment time. Our first and foremost concern is your pet, our team will work hard and be as efficient as possible while maintaining a high standard of care and service.
• HUMAN ILLNESS: If respiratory illness, or if exposure to coronavirus is suspected or confirmed, please have an adult 18 years of age or older bring your pet in for you. A consultation with you will occur by phone. Should a symptomatic or exposed owner need to bring a pet to one of our facilities, we ask that they disclose their condition to ensure our staff is prepared for their arrival.
Again, effective immediately, only essential hospital personnel will be allowed inside Old Pueblo Veterinary Clinics building. Veterinary medical staff will meet clients in the parking lot and bring pets in for care. During this time services may be limited, and some existing appointments may need to be postponed. Hospital personnel will contact clients directly with information regarding any changes.
Thank you for entrusting us with the care of your pet. We are committed to safely providing the best care and service to you and the community. Please contact us with any questions.
Sincerely, OPVC
