02/25/2025
We appreciate the inquiries we have received regarding our new communication system, PetDesk, and would like to take this opportunity to address them.
We acknowledge that the transition to this new system offers many benefits for our practice, and we understand that you may have questions as we navigate this change together.
๐๐ก๐ฒ ๐๐ข๐ ๐๐๐๐๐ ๐๐ก๐จ๐จ๐ฌ๐ ๐ญ๐จ ๐ข๐ฆ๐ฉ๐ฅ๐๐ฆ๐๐ง๐ญ ๐ ๐ง๐๐ฐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง ๐ฌ๐ฒ๐ฌ๐ญ๐๐ฆ?
In our continuous effort to enhance communication and simplify processes for our clients, we conducted several months of research to identify the most effective solution for both our clients and our team.
We are excited about the features of this system, particularly its integration with a mobile app. This app not only enhances our customer service by organizing all information related to your horses under your name but also allows you to engage with us at your
convenience.
๐๐ฌ ๐ข๐ญ ๐ง๐๐๐๐ฌ๐ฌ๐๐ซ๐ฒ ๐ญ๐จ ๐๐จ๐ฐ๐ง๐ฅ๐จ๐๐ ๐ญ๐ก๐ ๐๐ฉ๐ฉ?
While downloading the app is not mandatory, we strongly encourage it due to the numerous benefits it offers, such as:
- Receiving reminders for health services to schedule your next appointment
- Seamlessly confirming appointments
- Requesting medication refills
๐๐ก๐๐ญ ๐๐๐๐ญ๐ฎ๐ซ๐๐ฌ ๐๐ซ๐ ๐๐ฏ๐๐ข๐ฅ๐๐๐ฅ๐ ๐จ๐ง ๐ญ๐ก๐ ๐๐๐ญ๐๐๐ฌ๐ค ๐๐ฉ๐ฉ?
The app provides access to various resources, including the ability to email, call, visit our website, complete forms, and access our online pharmacy. Additionally, it consolidates all information related to your horse(s) in one place, including but not limited to: vaccination, dental, health certificate and Coggins reminders.
The app enables you to create private, customizable to-do lists that remind you to schedule appointments, administer medications, or save questions for Dr. Newton for your next visit. You can even set up push notifications.
๐๐๐ง ๐ ๐ฏ๐ข๐๐ฐ ๐ฆ๐ฒ ๐๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐๐ง๐ญ๐ฌ ๐จ๐ง ๐ญ๐ก๐ ๐๐ฉ๐ฉ?
Absolutely! The app provides extensive information, including your upcoming appointments, the type of appointment, and the specific horse involved. You can check your appointment history and confirm appointments right through the app. Additionally, it syncs with our office to ensure that we are always updated on your confirmations.
You can also create reminders based on your appointment history to prompt you to reach out for scheduling follow-up appointments, like vaccination boosters, since life moves fast!
๐๐ฌ ๐๐๐ญ๐๐๐ฌ๐ค ๐๐๐๐๐ฌ๐ฌ๐ข๐๐ฅ๐ ๐จ๐ง ๐ ๐๐จ๐ฆ๐ฉ๐ฎ๐ญ๐๐ซ?
Currently, PetDesk is available solely on mobile devices. Nevertheless, the developers are consistently working on enhancements to increase convenience for horse owners.
๐๐ฆ ๐ท๐ข๐ญ๐ถ๐ฆ ๐บ๐ฐ๐ถ๐ณ ๐ฑ๐ข๐ต๐ช๐ฆ๐ฏ๐ค๐ฆ ๐ข๐ฏ๐ฅ ๐ถ๐ฏ๐ฅ๐ฆ๐ณ๐ด๐ต๐ข๐ฏ๐ฅ๐ช๐ฏ๐จ ๐ฅ๐ถ๐ณ๐ช๐ฏ๐จ ๐ต๐ฉ๐ช๐ด ๐ต๐ณ๐ข๐ฏ๐ด๐ช๐ต๐ช๐ฐ๐ฏ.
๐๐ฆ ๐ข๐ณ๐ฆ ๐ฅ๐ฆ๐ฅ๐ช๐ค๐ข๐ต๐ฆ๐ฅ ๐ต๐ฐ ๐ญ๐ฆ๐ข๐ณ๐ฏ๐ช๐ฏ๐จ ๐ข๐ฏ๐ฅ ๐ข๐ฅ๐ข๐ฑ๐ต๐ช๐ฏ๐จ ๐ต๐ฉ๐ณ๐ฐ๐ถ๐จ๐ฉ๐ฐ๐ถ๐ต ๐ต๐ฉ๐ช๐ด ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด, ๐ข๐ฏ๐ฅ ๐ธ๐ฆ ๐ช๐ฏ๐ท๐ช๐ต๐ฆ ๐บ๐ฐ๐ถ ๐ต๐ฐ ๐ค๐ฐ๐ฏ๐ต๐ข๐ค๐ต ๐ถ๐ด ๐ธ๐ช๐ต๐ฉ ๐ข๐ฏ๐บ ๐ฒ๐ถ๐ฆ๐ด๐ต๐ช๐ฐ๐ฏ๐ด ๐ฐ๐ณ ๐ค๐ฐ๐ฏ๐ค๐ฆ๐ณ๐ฏ๐ด.
- Tumalo Ridge Equine