Scrubby Puppy Pet Wash & Salon

03/24/2022

Hello Scrubby Friends,

A wonderful customer of ours just found out that they have to spend some time out of state with a very severe family medical emergency, perhaps as long as two to four weeks at a time. They have a smallish terrier mix, Lightning, who they've previously boarded at Heavenly Pet Resort; however, with the amount of time they'll have to be out of town (and out of work), this will become a hardship for them very quickly.

We're hoping that perhaps there's someone out there that may be able to, or know of someone that could do a foster situation for the little guy. They are not looking to find a new home for him, as he's an integral part of their lives, especially with what's going on, but could definitely use a hand if someone is able to help out.

Mom says he is very loving and likes attention at home and he loves to be next to you. She does believe he would be best in a temporary home without small kids as he doesn’t know how to handle little kids petting him or being all over him and could get mouthy/bitey if not given his space. If you are able to help, know of someone that is, or have any other suggestions, please contact our customer at [email protected]

Thank you so very much,

Scrubby

08/06/2021

Hello Scrubby Self-Wash folks,

We've been able to open up some self-wash slots for the weekend, so if you already have access to the reservation portal, you can take a look and see what's available. If you don't yet have access, please email us at [email protected] -- please don't message us through Facebook, we are super, super slow seeing and responding to Facebook messages. You'll definitely get the fastest response via email.

Thanks so much, we'll look forward to seeing you soon,

Woof!

08/01/2021

Good morning Scrubby Friends,

We are going to be closed for self-wash, nail-trimming and gland expressions for at least the next 7 days. We have unfortunately had a staff member test positive for Covid and is actively experiencing symptoms. Three additional members of our staff worked very closely with the infected person in the days preceding, so per SBCounty guidelines, will be quarantining for the next week.

As such, minus four staff members, there is just no way that we can be open for all services until we get them back. If you already have a grooming, self-wash or nail-trimming appointment scheduled for the upcoming week, we will honor the appointment but will be unable to schedule new appointments until we have a better handle on what our staffing levels. We will update this page as we know more specifics, but feel free to email [email protected] so we can respond directly to you when we are up and running again.
Thank you so very much,
Tony, Val and the Scrubby Staff

06/16/2021

Hello Scrubby Friends!

All of us here at Scrubby hope that all of you are doing as well and staying as safe as possible. Once again, we can’t thank all of you enough for your support; while it’s been a very strange and difficult 15 months, we, unlike so many others are still here and it’s thanks to the best clients a business could ever hope to have, along with some timely assistance from San Bernardino County, the State of California and the Small Business Administration.

As I’m sure you all know, effective June 15th, the county is updating Covid restrictions to match those of the CDC, which means mask use is no longer mandatory except in specific instances, primarily transportation related, or if a private business chooses to implement such restrictions. We have talked extensively about what we should do in regard to this, as this is obviously a very charged topic, and we here at Scrubby do everything possible on a daily basis to minimize stress, drama and conflict. So here’s why and how we’ve decided to handle the situation.

Over the past 15 months, having worn masks pretty much every minute that we’ve been at Scrubby, we’ve noticed two major things. One, our sick days due to colds and other typical, seasonal issues dropped by over 50%. Wherein pre-Covid would have someone out sick every couple of weeks, since we’ve all been wearing masks, that hasn’t happened. Second, and even more importantly, the respiratory health of the staff has improved tremendously. We have one specific staff member who coughed relatively constantly throughout the workday, and most of us were in the habit of chewing gum constantly, as by doing so, most of the hair that we’d breathe in would be trapped in the gum and could be easily expelled every couple of hours simply by throwing out the old gum. And all of us would periodically have coughing fits or breathing issues that we simply worked through. Turns out that there is a pretty significant amount of hair and dander in the air that floats around Scrubby, and while obvious, we really didn’t understand just how significant the effect was on those who work at or self-wash dogs at Scrubby.

So we have made the decision that all staff members will continue to wear masks, and while we are not going to require those of our customers, we cannot urge you strongly enough to continue doing so when inside Scrubby. Even if you don’t blowdry your dog while at Scrubby, most everyone else does, and of course, our grooming staff does to almost every single dog we groom, as well as clipping the hair releases tiny particles of dog hair. As such, there is always a tremendous amount of hair and dander in the air, leading this to be a very contaminated breathing environment. So when you come in to Scrubby in the future, you’re going to continue seeing a fully masked staff, and while we are not going to refuse customers who wish to wash their dog without wearing a mask, we again do very strongly urge you to do so to minimize the amount of dog-related particles you breathe in while here.

The new reservation system for self-wash is working out great – once we’ve input you in the system and you’ve completed that initial appointment, you receive a link to the portal (it’s hidden, please don’t search for it, you won’t find it) and you’re able to make self-wash and nail trimming appointments at your convenience. We already have over 500 customers entered in the system and so far, we’ve had nothing but very positive feedback. If you would like to make an appointment for self wash, please email [email protected] (we do not respond to any requests on FB as we are pretty inundated with our emails).

At this time, we are also going to stay at half-capacity on our self-wash side, as we are still several staff members short. We are also going to stay closed on Tuesdays until we can add those missing staff, as going back to seven days would leave us severely short-staffed on a daily basis. Hopefully we will be able to hire multiple new staff over the next couple of months, and if by chance you know of an amazing someone that is interested in a career working with dogs, point them our way.

Thank you again so much, stay safe and we’ll look forward to seeing you soon,

Tony, Val & the Scrubby Puppy Staff

05/06/2021

Hello Scrubby Friends!

Wow, time sure flies by when you’re busy, busy busy. While we are still not answering every phone call, we’re getting to a lot more of them, and getting back much more quickly to any left messages or emails. We are still closed on Tuesdays as we just don’t quite have enough staff to stretch out seven days, but we’re working on remedying that. In fact, since we’re all here, if you know an amazing someone that’s interested in a career in dog grooming, and you can say to yourself, “this is the kind of person I’d trust my dog’s life and well-being with”, please point them this way.

And this is a career – grooming dogs is a career, not a job. It takes an amazingly dedicated and highly skilled person with years of training to safely groom a dog, and I can guarantee you that you don’t want someone who isn’t highly trained and incredibly dedicated working on your precious fur kid. As employers, Scrubby Puppy Inc. provides paid sick time off, paid vacation time off, a 401k and employer health plan, and the best working schedule in retail (how many retail shops close Dec 24th, 25th AND 26th so that their employees can spend quality time with their families over the holidays). This is an extremely difficult, mentally and physically demanding career, but for those that want to be able to make a living by spending their time with dogs, this is a pretty great way to do so. Anyone interested should contact Tony at [email protected]

We’ve also got what we think is a super cool announcement – regular readers or visitors know that we’ve instituted a reservation system for what were formerly walk-in services; self-wash, nail trimming and a**l gland expressions. This has eliminated the up-to 90-120 minute waits we were experiencing on the weekends as with reservations, we have the tubs set up with all supplies ready so that as soon as you’re here for your appointment, you’re in the door and washing your dog. And now, you’re going to be able to do that online, at your convenience.

Just rolling out this week, once you’ve booked and completed a self-wash appointment with us, you’ll get a follow-up email detailing how to book an appointment through our reservation portal, along with a link to do so and the ability to create an account to make it easier to do so in the future and to have access to your client history. It’s a tiny bit complicated due to all the types and sizes of different dogs that come in, but the how-to video should explain everything and of course, if you have questions, just give us a call. And for those who really just don’t like to book things through computer, you can always give us a call or email and we’ll take care of the appointment for you.

Thank you so much for reading, thank you even more for all your support over the last 17 years and especially, the last 14 months. It is our absolute joy and pleasure to take care of your doggies, and we can’t thank you enough for trusting us with them.

Take care, and stay safe,

Tony, Val & the Scrubby Staff

03/06/2021

Hello Scrubby Friends,

I am happy to say that things are finally getting closer to normal than not around here. We do still have one staff member who’s not yet 100% recovered, but is very slowly getting there so we are extremely happy that she’s showing improvement. The new self-wash reservation system is working well, completely eliminating the up-to-90 minute wait we were sometimes on during the weekends. At this time, we’re currently booking appointments by phone or email. We are answering the phone more times than not, however, we do suggest that if we don’t answer your call, leave a message and if you can, also give us an email. Right now, as this is so new, we’re not booked too far in advance, probably same or next day for weekdays (still temporarily closed on Tuesdays) and a day or two for weekends. We expect wait times to increase over the next couple of weeks, but it is only temporary.

It is only temporary, as sometime mid-April or at latest, May 1st, appointments for self-wash, nail trimming and gland expressions will be available for reservation on our website. We’ll provide more details on how that’s going to work as we get closer, and of course, we’ll always happily book your appointment for you by either phone or email.

Thank you all for being so patient with us as we figure this all out.

Take care, stay safe, and we look forward to seeing you all soon.

Woof!

02/03/2021

Hello Scrubby Friends,

While things are not exactly normal around here at this time, we are slowly getting there. We have reopened for all services, although with the major change of reservations for all walk-in services. We do apologize as we are still not back to fully staffed, and as such, are unable to answer phones. This is not permanent, but is something that we have to do to get through the backlog of cancelled appointments - we can spend every possible minute taking care of as many of your fur babies as we can without compromising our commitment to providing the best possible experience for your dogs, or we can designate a senior staff member to answer the phone and be unavailable to help with the doggies. Given that answering the phones will significantly impact the number of dogs we can take care of, at this time we are going with letting the phones ring.

We expect over the course of the next couple of weeks to be back to full staff and mostly caught up with grooming appointments. At that time, we will again answer phones, although we are going to stay on the reservation/appointment system for walk-in services for the foreseeable future, if not permanently. Again, we truly apologize for being unable to answer your calls promptly, we hope that you can understand why we have made the decision we have at this time, and will stay patient as we navigate this strange new business world we now inhabit.

Thank you again, Scrubby customers and their doggies are the very best and we appreciate all of you more than you will ever know.

Take care, stay safe, and we'll look forward to seeing you soon,

Woof!!

01/29/2021

January 28th, 2021

Hello Scrubby Friends!

We are slowly straggling back into business. As we are now having staff finishing quarantine and testing negative, we are beginning to honor previously booked grooming appointments and are attempting to find openings for those we had to cancel.

We also have an exciting (well, at least we think so) announcement regarding Walk-In services. In order to minimize wait times, and to reduce congestion and the accompanying risk of exposure to Covid-19 during busy times for our self-service customers, we are instituting a reservation/appointment system for self-wash, nail trimming and a**l gland expression. There are a number of pretty major changes in how our Walk-In services are going to operate, so please see our Walk-In Services page at www.scrubbypuppy.com for more information.

We are still extremely short-staffed at this time, so we are not currently answering phone calls, and we are also temporarily closing on Tuesdays until we are fully staffed. We will respond to phone messages, however, we have a much faster response time to emails. Please email us at [email protected] for grooming appointments or walk-in reservations, and please keep checking this site or our website for more information and updates as we figure this all out. Please do not message us through Facebook - our response here is extremely slow.

Thank you again everyone for your patience and understanding; we have missed you and your doggies and we look forward to seeing you all again soon!

Stay safe,

Tony, Val and the Scrubby Staff

01/24/2021

January 23rd, 2021

Hello Scrubby Friends!

We are slowly straggling back into business. As we are now having staff finishing quarantine and testing negative, we are beginning to honor previously booked grooming appointments and are attempting to find openings for those we had to cancel. As we still are extremely understaffed, we regrettably are unable to open up walk-in services (self-wash, nail trimming, etc...) at this time. Please email us at [email protected] to be put on our contact list for updates and availability, or keep checking this site or www.scrubbypuppy.com for more information as we figure it out.

Thank you again everyone for your patience and understanding; we have missed you and your doggies and we look forward to seeing you all again soon!

Stay safe,

Tony, Val and the Scrubby Staff

01/16/2021

Hello Scrubby Friends!

Well, it's been some interesting days, but at this time, all staff except two are doing fine and have recently tested negative for Covid-19. The two that did test positive are both doing as well as can be hoped for with minimal symptoms and we look forward to their continued and complete recovery soon.

We are tentatively looking at reopening for grooming services-only by next Saturday, January 23rd, with walk-in services resuming at soonest February 1st, but that date may be pushed back. We will reach out for grooming appointments as we have a better idea of the exact date and just how many staff we'll have available. Please check this page, Facebook or Instagram for more information as we get closer to these dates, especially for walk-in services as the date for those services is still tentative.

Thank you, we have missed you and your doggies and we look forward to seeing you all again soon!

Stay safe,

Tony, Val and the Scrubby Staff

01/04/2021

January 4th, 2021

We have been informed that one of our staff has lost their sense of taste and smell. As such, we are ceasing all operation to allow staff to self-quarantine. We will update this site as we know more. Please check back for more information here, scrubbypuppy.com or Instagram. We truly regret any inconvenience this may cause, but hope and trust that all customers will understand and support our decision.

Thank you, and we look forward to seeing you all again soon.

Stay safe,

Scrubby Puppy Inc.

01/03/2021

January 3rd, 2021

We have been notified of potential Covid exposure at Scrubby Puppy. At this time, all staff are symptom-free and awaiting results of testing. Out of an abundance of caution, we are temporarily ceasing walk-in services effective today. We will reopen them once we have more information and negative test results. We are continuing full-service grooming as we have already been doing that as curbside service only. We will update this site as we know more. Please check back for more information here, Instagram, or at scrubbypuppy.com. We truly regret any inconvenience this may cause, but hope and trust that all customers will understand and support our decision.

Thank you, and we look forward to seeing you all again soon.

Stay safe,

Scrubby Puppy Inc.

12/23/2020

10/28/2020

Hello Scrubby Friends! Just a quick announcement we are closing early today to finish our plumbing repairs! Cutoff today is 4:00pm sharp! Thanks! Have a woofy day! 😃

10/22/2020

Good morning Scrubby friends!
We will be closed TODAY Thursday October 22 for some plumbing repairs.
We'll be back up and scrubbing tomorrow.
Have a terrific day! Woof 🐾

10/11/2020

Hello Scrubby Folks! We will be cutting off our walk-in services today, Sunday 10/11 at 3:00pm for a staff meeting. We hope this doesn't cause any inconvenience.

Thanks much,

Whoof!