09/18/2025
📣 Important Policy Update 📣
Hey everyone! I wanted to take a moment to address a recent increase in last-minute cancellations and no-call/no-shows. These missed appointments really affect my schedule and income, especially since I run a one-on-one grooming salon and only take one pet at a time.
To help keep things running smoothly, I’ll be updating my cancellation and no-show policy this weekend. The full policy will be available on my website for everyone to review.
🔸 Cancellation Policy (Applies to All Clients):
Cancellations with less than 48 hours’ notice will incur a 25% fee.
Cancellations with less than 24 hours’ notice will incur a 50% fee.
🔸 No-Call/No-Show Policy:
New Clients (fewer than 3 completed appointments):
Considered in a probationary period.
No-call/no-shows will require a 50% pre-payment for the next appointment, plus a 25% fee for the missed one.
If the first scheduled appointment is a no-call/no-show, I will not rebook that client.
Established Clients:
1st no-call or late cancellation: May incur a fee up to 25% depending on the situation
2nd: 50% fee
3rd: 100% of the missed appointment
After the 3rd, I may release the client from the schedule.
💬 I completely understand that things come up — illness, emergencies, and unexpected delays happen. I always try to be as understanding as possible. But short-notice cancellations and no-shows leave me with empty slots I often can’t fill, and that directly impacts my ability to keep this small business going.
These policies are not about punishment — they’re about ensuring my time is respected so I can continue providing the best care for your pets and work toward my dream of opening a full-service grooming salon. 🐶✂️
Thank you all for your support and understanding! If you have any questions, feel free to reach out. Have a pawsome day! 🐾
