01/24/2023
We wanted to share some information about how we operate, as well as some updated policies that we have put into place.
• The groomers at Blue Dog Grooming rent booth space and are independent contractors. They work for themselves.
• While your dog is in our care, please keep your phones with you. Your groomer may have questions for you and/or need your immediate attention.
• Drop off: Please arrive on time for your dog’s appointment to ensure that there is enough time to groom your dog and to help keep our schedule for the day on time. You may only drop off early if you have arranged in advance with your groomer. Arriving 15 minutes late or more may result in a cancelled appointment and a no-show or late fee of $15 should we still be able to accommodate you. Give us a call if you are running behind.
• Pick up: Blue Dog will text or call you when your dog is 15 minutes from being completed. On-time pick-up is required since we have limited kennel space and do not offer daycare services. Dogs must be picked up within one hour of completion notification.
• Rescheduling, cancellations, and no-shows: Blue Dog requires a 24-hour notice to cancel or reschedule appointments. Failure to give the required notice will result in a no-show or last-minute cancellation fee of $15 added to the next scheduled appointment for the first occurrence. Repeat cancellations will result in a deposit of 50% of the estimated groom for the next appointment. Repeat no-shows will result in full prepayment for the next scheduled appointment or refusal of service.
• Payment and pricing: Our prices are a starting point. Therefore, prices can fluctuate depending on a change in haircut, the size of your dog at the time of service, the condition of the coat, or the length of time between appointments.
• Duration of Grooming: A typical grooming appointment takes approximately 2–4 hours, depending on your dog’s size, coat type, health, attitude, and the services you choose. You’re not going to be the groomer's only client, so another reason why it takes so long is that there are multiple dogs there waiting to get groomed. Please do not call or visit to inquire about the groom's status. While we understand your concern, please know that each time we stop to answer the phone or speak to you in person, we are pulled away from grooming the dog on our table, and that puts us a little more behind each time. Grooming takes a lot of patience, skill, and time, and we take pride in our work. We do our best to not waste time, and it is certainly not our goal to keep your dog all day long. Rushing your groomer causes a great deal of stress for them as well as your dog, which could put them both at risk of injury.
• Trust your groomer! Let us know ahead of time if you have a time constraint or deadline. Don’t rush them. Wait for their text or call. Your dog is in good hands.