12/28/2025
Here’s my bedroom with new bed with no hardware for bed rails and footboard. Have spent ridiculous amount of time on phone and chat to get hardware expedited. In the meantime, I have no bed to sleep in. Ridiculous. What’s worse is I paid extra to have the dresser delivered assembled and asked customer service to have hardware pack ready for delivery guys to bring to me. Said couldn’t do that. Bu****it. The delivery crew told me they’ve done that many times. They also reached out to customer service and said I’d be getting a call back asap. That was three hours ago. Yesterday, a supervisor was to call me before close of business. That didn’t happen either.
