08/25/2026
Let’s chat about an uncomfortable conversation for a quick minute 😣
Something I hear pretty often from potential new clients is:
“I’m looking for a new groomer because my last groomer cut my dog.”
I will never immediately blame or speak badly about another groomer based on that statement alone.
Why? Because I wasn’t there.
I didn’t see the dog’s behavior, the condition of the coat or skin, whether there was matting, whether the dog moved unexpectedly, or what happened in the seconds leading up to the injury.
That doesn’t mean negligence doesn’t happen—it absolutely can. But there is a BIG difference between an accident and negligence.
We work with live, moving animals using extremely sharp tools. Even the most experienced and careful groomer can have an accident.
Not every small, superficial nick automatically requires a vet visit either. Some can be appropriately cared for and monitored, while others absolutely require veterinary attention.
What matters to me is how the groomer handled it. Were they honest? Did they tell the owner? Did they properly care for the injury and recommend a vet when necessary?
I will always hold myself and our industry to a high standard—but I won’t condemn another groomer over an accident I wasn’t there to witness.
Accidents happen. Negligence is different. And there’s room for both accountability and understanding in this industry.