All fleece items sold are handmade by me in Uitenhage, South Africa. All Items are made to be safe with and comfortable for your pet's needs.
Payment Information:
We do ask 50% deposit before starting the order to get all the materials. The other 50% is payable when it is collected or couriered to yourself.
Fabric bought from House of Textiles / MGE (Uitenhage and Port Elizabeth)
Deposits:
The deposit is non-refundable. The deposit is used to cover the cost of all supplies needed to finish your order.
Courier:
Most packages are couriered at R100 to R150. We use Globe flight courier service which means that delivery takes 2 to 4 days.
Time frame on orders:
Orders take 1 week to complete depending on the size of the order.. The time frame begins when payment is made.
Returns:
All returns or refunds will be at my discretion. Any refund given for a undamaged item will not include a refund for the time it took to be made.
Returns for resizing:
Items will be returned for resizing at own cost as clients are told to make absolutely sure about the sizes of their pets before the rugs / jerseys are made.
Resizing will also be quoted as it takes time to resize them.
Courier to yourself will also be included in the quotation sent to you for resizing.