22/11/2021
🐩🐩Hello everyone 🐩🐩🐩
I have an important announcement it’s a longer post than usual so please take the time to read .
As most of you are aware I own Totally Clips and also Love is in the Hair. It is with a heavy heart and slightly bruised ego I am unfortunately closing down or an amalgamating both business and trading as only Totally Clips.
Love is in The Hair will no longer operate however will still have the same phone number so Katrinas clients can contact her. If your already a customer and choose to follow Katrina over to Totally Clips rest assured she is your groomer and she will be doing your furbaby. Nothing has changed only the location.
A shortage of skilled labour and a unpredictable economic climate coupled with some personal issues I am facing are the main driving forces behind the restructure of business. As I feel it’s the only fair thing to do by the customers of both salons. I am aware not everyone will be thrilled with the decision however Im hoping most will adjust and stick with Katrina as she has a relationship with your furbabies
We have had massive staffing rearrangements as well with most of the regular faces your used to moving on.. I welcome Tarah and my sister Katrina into the business.. I’ve had the pleasure of training both of these woman at different stages in my grooming career and am 100% confident of their abilities to deliver not only the groom you and your furbabies are a custom to but the service Totally Clips is known for. It’s an area that I feel has slipped a little and it needs to be rectified.
The phone over the last week had been unmanned due to our workload. Which isn’t uncommon for me to leave it unmanned especially this time of year if I can’t take or move any appointments.. So the bookings are few and far between for the rest of this year unfortunately as the amalgamation of the 2 businesses appointments is a large workload. I ask if patience and understanding can be exercised as some days there will be only 2 of us and other days 3 of us it takes time to groom in a safe and humane manner and extra pressure isn’t a help.. We are prepared to work our butts off with late finishes over the coming weeks until our Christmas shutdown being aware of 6 even 7pm finish times. We are committed for those who have appointments to be able to keep and honour them. We don’t have the luxury of postponing many if any appointments as early to mid February is becoming our closest available appointments so I urge clients to make their next appointment in salon to secure your spot …
My customers who use the pick up and drop home service be aware and I’ll let you know on the day that there will be later than normal drop home times especially the second run. The amalgamation hasn’t come at the best time of the year being the busiest but I see it as a challenge to see where the cracks are and grow from inevitable mistakes.
The last 12 months have been hard on me personally and it has reflected on the business. The coming together of the 2 will allow a space for Totally Clips to shine brighter than ever as the number one dog grooming salon in Bundaberg.
I sincerely thank my current customers for sticking by me and using my services I’m also excited to meet all the clients who choose to follow Katrina over to Totally Clips together with Katrina and Tarah we will provide an unbeatable compassionate service for everyone to enjoy.
Blessings to all
Terry Nash
