16/06/2024
Hi folks,
Please familiarise yourselves with the House Rules.
Thank you. x
🔺️ HOUSE RULES - PLEASE NOTE! 🔺️
🔹️Please give a minimum of 24 hrs notice for cancellations where possible,
🔹️Less than 24 hours notice is 50% of groom price, payable before next groom, UNLESS I can fill the appointment
🔹️On the day cancellation or no-show * is 100% of groom price, payable before next groom.
🔹️LATE ARRIVAL - If you are more than 20 minutes late for your appointment and I haven't heard from you (it only take two minutes to call!) to say you are on your way, your appointment will be cancelled. This will be classes as a no-show *.
🔹️LATE COLLECTION - Please collect your dog in a timely manner. Ten minutes from being notified is acceptable. If you need longer to get to me then I am more than happy to contact you so you can arrive at the time your dogs groom is being finished.
🔹️FLEAS
If I find your dog has fleas there will be a charge of £10
🔹️MATTING
If your dog has excessive matting there will be an extra charge of £10.